Retail Lead at Burton Store

Vail Resorts; California; On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Ski passes for employees

Employee discounts on lodging, food, &

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401(k) Retirement Plan

Employee Assistance Program

Excellent training and professional开发

Referral Program

Job summary

Vail Resorts is hiring for the winter season in 2026/27 for a Full-Time or Part-Time Supervisor (Keyholder) role at Burton stores. You’ll ensure a superior guest experience, lead the team in sales, and maintain store presentation.

Starting wage ranges from $23.00/hr to $26.88/hr with opportunities for growth and extensive employee perks. Responsibilities include assisting with daily operations, coaching staff, and staying knowledgeable about products and promotions.

Qualifications

• 1-2 years of Supervisor or sales lead experience or an equivalent role at a retail store is strongly desired.
• 2+ years of customer service experience, preferably with a specialty or sales driven environment
• A positive, outgoing personality to bring the Burton passion to top levels
• Strong operational, organizational, and analytical skills
• Strong knowledge and background of snowboarding products and their application
• Ability to proficiently operate a Windows based system, Retail POS system experience preferred
• Passion for prototyping new ways of doing things, drive to challenge oneself, and a willingness to learn
• Ability to work weekends and holidays

Responsibilities

• Provide a superior customer experience for all Burton guests
• Support management in daily operations (opening & closing the store) and achieving store sales
• Contribute to sales goals by leading the team in sales results
• Maintaining store aesthetic by cleaning, stocking, organizing, and following merchandising plans
• Comply with all Burton procedures in meeting sales goals and protecting company assets
• Take an active role in coaching, teaching, training, and developing team employees
• Staying up to date with our brand and product knowledge, company information, sales, and company-wide events. Truly becoming a resource to our customer base.

Skills

Supervisor experience

Sales lead experience

Customer service

Leadership

Analytical skills

Tools

Windows-based system

Retail POS system

Job description

Now hiring for winter 2026/27 - Cooks, Drivers, Instructors & more.

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Employee Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Snowboarding is a social sport, and as part of this team, you will be the direct connection between customers and our brand in your local community. We are passionate about riding, knowledgeable about our products, and above all, excited to share this passion and expertise with our customers. Our stores are designed to tell our compelling brand story, while offering a welcoming environment to experienced riders, beginners to the sport, and newcomers to the brand and lifestyle alike.

The Breakdown

We are looking for a qualified Full-Time or Part-Time Supervisor. As a Keyholder, you will be responsible for providing each customer, whether they are a novice or a seasoned rider, with a great customer experience and will be expected to maintain a strong sense of product knowledge by providing customers and team members with in-depth information on product features and benefits.

Job Specifications

• Starting Wage: $23.00/hr - $26.88

Employment Type: Winter Seasonal 2026/2027

Shift Type: Full Time and Part Time, hours available

Minimum Age: At least 18 years of age

Housing Availability: Yes

Job Responsibilities

What You Get to Do

• Provide a superior customer experience for all Burton guests
• Support management in daily operations (opening & closing the store) and achieving store sales
• Contribute to sales goals by leading the team in sales results
• Maintaining store aesthetic by cleaning, stocking, organizing, and following merchandising plans.
• Comply with all Burton procedures in meeting sales goals and protecting company assets
• Take an active role in coaching, teaching, training, and developing team employees
• Staying up to date with our brand and product knowledge, company information, sales, and company-wide events. Truly becoming a resource to our customer base.

Job Requirements

What You Will Bring to the Team

• 1-2 years of Supervisor or sales lead experience or an equivalent role at a retail store is strongly desired
• 2+ years of customer service experience, preferably with a specialty or sales driven environment
• A positive, outgoing personality to bring the Burton passion to top levels
• Strong operational, organizational, and analytical skills
• Strong knowledge and background of snowboarding products and their application
• Ability to proficiently operate a Windows based system, Retail POS system experience preferred
• Passion for prototyping new ways of doing things, drive to challenge oneself, and a willingness to learn Ability to work weekends and holidays

The expected pay range is $23.00/hr - $26.88. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Nearest Major Market: Sacramento

Nearest Secondary Market: Elk Grove