Lead Rental Operations

Vail Resorts; New Hampshire; On-site; USD 23,000 - 61,000; Full time

Benefits offered by this job

Ski/Mountain Perks! Free passes for

MORE employee discounts on lodging, or

401(k) Retirement Plan

Employee Assistance Program

Excellent training and professional1

Referral Program

Job summary

Vail Resorts in New Hampshire is seeking a Retail/Rental Lead for the winter season 2026/2027. You’ll oversee the day-to-day operations of ski/snowboard rentals, merchandising, staff supervision, and store performance to deliver a standout guest experience.

The role requires leadership in a high-volume environment, with coaching, training, scheduling, payroll processing, and budgeting. Start wage $23.00/hr–$29.22/hr, with full-time hours available and opportunities for growth through our Epic

Qualifications

• Minimum 2 years leadership experience
• 2 years in retail/rental experience
• 2 years resort experience in a management role
• Knowledge and passion for snowsports
• Bachelor’s Degree preferred

Responsibilities

• Overseeing all aspects of all retail/rental operations.
• Manages through uncertainty and change positively
• Manages a team of up to 50 frontline staff and leadership team of 5-6
• Provides an important piece of our guests’ experience of a lifetime while in our resort by maintaining a strong culture of guest service

Skills

Leadership

Customer service

Communication

Sales

Education

Bachelor’s degree

Job description

Now hiring for winter 2026/27 - Cooks, Drivers, Instructors & more.

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Employee Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Job Summary

The RentalLeadmanagestheoverall day-to-day operation of all Ski/Snowboard rentals. This positionis responsible formerchandising,financial management, sales staff supervision and overall store management. Oversees hiring, training,coachingandscheduling of store personnel. Responsible for sales generation and growth, inventory control, controllable expenses, cash management, merchandising, loss prevention and store appearance.

Job Specifications

• Starting Wage: $23.00/hr - $29.22/hr
• Employment Type: Winter Seasonal 2026/2027
• Shift Type: Full Time hours available
• Minimum Age: At least 18 years of age
• Housing Availability: No

Job Responsibilities

As the Retail/RentalLeadof the Rental department, this job oversees the operations of a high volume, seasonal rental operation,skiand snowboard repair/tuning center and servicing the entire resort. The retail/rental manager’s responsibilities includes:

• Overseeing all aspects of all retail/rental operations.
• Manages through uncertainty and change positively
• Manages a team of up to 50 frontline staff and leadership team of 5-6
• Provides an important piece of our guests’ experience of a lifetime while in our resort by maintaining a strong culture of guest service

Day to day task will often include:

• Providing consistent and direct feedback, coaching and guidance to team members
• Driving professional development in yourself as well as others
• Designing, executing and tracking training plan for associates starting with their first day
• Ensuring department and staff have all necessary supplies
• Meeting with other departments and committees to ensure department is aligned with initiatives
• Creating operational plans for special events, groups, and holidays
• Identifying sales opportunities and create plans accordingly
• Managing retail inventory, rental inventory, and supplies with cost management in mind
• Hiring staff and processing payroll through a digital platform

Job Requirements

• Minimum 2 years leadership experience - required
• 2 years in retail/rental experience - preferred
• 2 years resort experience in a management role
• Knowledge and passion for snowsports
• Bachelor’s Degree - preferred

The expected pay range is$23.00/hr - $29.22/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Nearest Major Market: Concord

Nearest Secondary Market: Manchester