Retail Lead at Burton Store

Vail Resorts; Truckee (CA); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Free ski passes

Discounted lift tickets for friends &/

Free ski lessons

Employee discounts lodging

Employee discounts food

Employee discounts gear

401(k) Retirement Plan

Employee Assistance Program

Training & professional development

Referral Program

Job summary

Vail Resorts in the Truckee area is seeking a qualified Full-Time or Part-Time Supervisor/Keyholder to deliver a superior Burton guest experience and to lead the team with in-depth product knowledge.

You will support daily operations, help meet store sales goals, and coach staff while maintaining visual merchandising standards. Starting wage is $23.00/hr to $26.88/hr for a winter seasonal 2026/2027, with weekend/holiday work required.

Qualifications

• 1–2 years of Supervisor or sales lead experience in retail (strongly desired).
• 2+ years of customer service experience, preferably in a sales-driven environment.
• Positive, outgoing personality with Burton passion.
• Strong operational, organizational, and analytical skills.
• Knowledge of snowboarding products and their application.
• Proficiency with Windows-based systems; Retail POS experience preferred.
• Willingness to work weekends and holidays.

Responsibilities

• Provide a superior customer experience for Burton guests.
• Support management in daily operations (opening & closing the store) and achieving store sales.
• Lead the team to contribute to sales goals and drive results.
• Maintain store aesthetics by cleaning, stocking, organizing, and following merchandising plans.
• Adhere to Burton procedures to meet sales goals and protect company assets.
• Coach, teach, train, and develop team members.

Skills

Supervisor experience

Customer service

Retail sales

Snowboarding product knowledge

POS / Windows systems

Team coaching/training

Weekend/holiday availability

Tools

Retail POS system

Job description

Employee Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

The Breakdown:

We are looking for a qualified Full-Time or Part-Time Supervisor.As aKeyholder, you will be responsible for providing each customer, whether they are a novice or a seasoned rider, with a great customer experience and will be expected to maintain a strong sense of product knowledge by providing customers and team members with in-depth information on product features and benefits.

Job Specifications:

• Starting Wage: $23.00/hr - $26.88

Employment Type:Winter Seasonal 2026/2027

Shift Type:Full Time and Part Timehours available

Minimum Age:At least 18 years of age

Housing Availability:Yes

Job Responsibilities:

What You Get to Do:

• Provide a superior customer experience for all Burton guests
• Support management in daily operations (opening & closing the store) and achieving store sales
• Contribute to sales goals by leading the team in sales results
• Maintaining store aesthetic by cleaning, stocking, organizing, and following merchandising plans.
• Comply with all Burton procedures in meeting sales goals and protecting company assets
• Take an active role incoaching, teaching, training, and developing team employees
• Staying up to date with our brand and product knowledge, company information, sales, and company-wide events. Truly becoming a resource to our customer base.

Job Requirements:

What You Will Bring to the Team:

• 1-2 years of Supervisor or sales lead experience or an equivalent role at a retail store is strongly desired
• 2+ years of customer service experience, preferably with a specialty or sales driven environment
• A positive, outgoing personality to bring the Burton passion to top levels
• Strong operational, organizational, and analytical skills
• Strong knowledge and background of snowboarding products and their application
• Ability to proficiently operate a Windows based system, Retail POS system experience preferred
• Passion for prototyping new ways of doing things, drive to challenge oneself, and a willingness to learnAbility to work weekends and holidays

The expected pay range is$23.00/hr - $26.88. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Nearest Major Market: Sacramento

Nearest Secondary Market: Elk Grove