Retail Lead

Shenandoahcareers; Stanley (VA); On-site; USD 21,000 - 30,000; Part time

Job summary

Shenandoah National Park is seeking a Seasonal Retail Lead to work with the Retail Manager across multiple locations in Stanley, VA. You will help ensure efficient retail operations, train staff, manage merchandising, and process payments to deliver an outstanding guest experience.

The role requires 2 years of retail and 2 years in leadership, with a focus on local products and ISO quality compliance. This seasonal posting offers a structured schedule, opportunities to build customer

Qualifications

• Education: High School Diploma or equivalent; College Diploma or equivalent experience.
• Experience: Two years retail experience preferred
• Two years leadership or supervisory experience

Responsibilities

• Assist with training of retail staff and backup Retail Manager on days off
• Demonstrate knowledge of merchandise, styling and pricing according to the company’s policies and procedures
• Understand the process, and assist the Retail Manager, with correct NPS markups on all products at all times including deli
• Maintain knowledge of product lines with an emphasis on local and regional facts to assist other staff and customers
• Assist with store set up: display and merchandising, inventory levels
• Respond to guest inquiries and requests in a timely, friendly and efficient manner
• Accurately total, process and collect payments from guests to include, but not limited to, using the point-of-sale system, handling money, processing credit and debit cards and making change
• Conduct inventory, restock merchandise and ensure adequate merchandise supply levels working in conjunction with the Retail Manager
• Assist with managing all inventory to keep all items in stock during business hours
• Keep retail spaces organized and clean
• Prepare end of shift report, deposit receipts and cash and advise Retail Manager accordingly
• Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances
• Understand company’s ISO (Quality and Environmental) management systems, policies, goals, and initiatives and meet the specific responsibilities within these areas, with a focus on upholding the highest level of quality
• Maintain job related confidentiality
• Actively foster a positive work environment with a focus on teamwork
• Other duties per the Duties checklists and as assigned

Skills

Customer service

Leadership

Teamwork

Communication

Education

High School Diploma

College Diploma or equivalent

Tools

POS system

Retail Pro

Job description

Where Your Next Career Adventure Begins.

Home to 200,000 acres of forested peaks, cascading waterfalls, and the iconic Skyline Drive, Shenandoah National Park is more than a place to work — it’s a place to belong. As ExplorUS takes the helm of park operations, we’re building a team of passionate people who want to share the beauty of this park with millions of visitors each year. Whether you’re guiding guests through mountain lodges, serving up hospitality in our restaurants, or keeping the wonder of Shenandoah running behind the scenes, you’ll be part of a team dedicated to protecting and celebrating one of America’s most treasured landscapes. Explore our open positions and start your journey with us.

Location: Stanley, VA

Job Id:212

# of Openings:1

Imagine spending your workday surrounded by breathtaking mountain views, cascading waterfalls, and over 500 miles of scenic trails. A career at Shenandoah Hospitality offers more than just a job—it provides the opportunity to be part of a team dedicated to preserving one of America's most beautiful national treasures while creating unforgettable experiences for millions of visitors each year. Whether you're interested in hospitality, food service, retail, maintenance, or guest services, you'll gain valuable skills, build lifelong friendships, and enjoy the unique experience of living and working in the heart of the Blue Ridge Mountains. If you're looking for meaningful work, adventure, and memories that will last a lifetime, Shenandoah National Park is the perfect place to begin your next journey.

This is a seasonal position with anticipated dates as indicated below:

• Big Meadows Lodge - estimated start date 4/23/2027 and anticipated end date of 11/9/2027
• Elkwallow Wayside – estimated start date 5/3/2027 and anticipated end date of 11/15/2027

Hourly rate of pay: $18.25

Title: Retail Lead
Reports To: Retail Manager
Department: Retail Operations

Summary of Position: Work in close collaboration with the Retail Manager to ensure that the retail business at all locations operates in an efficient and seamless manner while following all company policies and procedures to ensure an extraordinary experience for all Park visitors.

Responsibilities:

• Assist with training of retail staff and backup Retail Manager on days off
• Demonstrate knowledge of merchandise, styling and pricing according to the company’s policies and procedures
• Understand the process, and assist the Retail Manager, with correct NPS markups on all products at all times including deli
• Maintain knowledge of product lines with an emphasis on local and regional facts to assist other staff and customers
• Assist with store set up: display and merchandising, inventory levels
• Respond to guest inquiries and requests in a timely, friendly and efficient manner
• Accurately total, process and collect payments from guests to include, but not limited to, using the point-of-sale system, handling money, processing credit and debit cards and making change
• Conduct inventory, restock merchandise and ensure adequate merchandise supply levels working in conjunction with the Retail Manager
• Assist with managing all inventory to keep all items in stock during business hours
• Keep retail spaces organized and clean
• Prepare end of shift report, deposit receipts and cash and advise Retail Manager accordingly
• Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances
• Understand company’s ISO (Quality and Environmental) management systems, policies, goals, and initiatives and meet the specific responsibilities within these areas, with a focus on upholding the highest level of quality
• Maintain job related confidentiality
• Actively foster a positive work environment with a focus on teamwork
• Other duties per the Duties checklists and as assigned

Position Requirements:

• Must be able to work independently with little or no supervision
• Excellent customer service and people skills
• Must be able to work a variety of day, night, weekend and holiday shifts
• Gain efficiency with Retail Pro system or comparable POS system (POS and reporting)
• Ability to lift 25 lbs. frequently, and up to 50 lbs. occasionally and handle physical exertion involving bending, twisting, and squatting.

Knowledge and Experience:

Education: High School Diploma or equivalent; College Diploma or equivalent experience

Experience: Two years retail experience preferred

Two years leadership or supervisory experience

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status and all other status protected by law.