Retail Lead

Sedonachamber; Sedona (AZ); On-site; USD 28,929 - 44,083; Full time

Benefits offered by this job

Paid time off

Referral program

Internal promotion path

Multiple locations

Competitive pay

Job summary

Sedona Crystal Vortex is seeking a Retail Lead to help run the floor at one of our Sedona locations. You will direct the team, uphold store standards, and address issues before the Manager steps in.

We value hands-on leadership, strong customer instincts, and clear communication. Weekend availability is required as Sedona is a high-traffic destination; paid time off and internal growth opportunities await the right candidate.

Qualifications

• 1+ year in retail with experience directing others on a floor.
• Strong customer instincts with hands-on leadership.
• Clear communicator and dependable team player.
• Able to reset priorities quickly as floor changes.
• Weekend availability for high-traffic destination.
• Reliable transportation to Sedona.

Responsibilities

• Run daily floor operations, task assignment, pacing, and team readiness.
• Lead by example in customer interactions and uphold store standards.
• Prioritize work around peak traffic; adjust on the fly as needed.
• Train associates on daily tasks and store standards.
• Resolve customer issues quickly and professionally.
• Maintain visual and operational standards across the store.
• Partner with Store Manager on staffing and customer concerns.
• Troubleshoot POS and store technology issues.

Skills

Leadership

Customer instincts

Clear communication

Prioritization

Reliability

Weekend availability

Transportation to Sedona

Tools

POS systems

Job description

Sedona Crystal Vortex is looking for a Retail Lead to help run the floor at one of our three Sedona locations. You're the person who keeps the shift moving—directing the team, holding the standard, and stepping into problems before the Manager has to. If you've led a retail floor before and want more ownership without leaving the floor, this is the role.

WHAT YOU'LL DO

• Run daily floor operations: task assignment, pacing, and team readiness throughout the shift
• Lead by example in every customer interaction—place customers first over all other store activity
• Prioritize the team's work around peak traffic periods; adjust on the fly as the floor demands it
• Help train and guide associates through daily tasks and store standards
• Step in to resolve customer issues quickly and professionally
• Maintain visual and operational standards across the full store throughout every shift
• Partner with the Store Manager on store needs, staffing, and customer concerns
• Assist with troubleshooting POS, technology, or systems issues as they come up

WHAT WE NEED FROM YOU

• 1+ year in retail with some experience directing others on a floor—shift lead, key holder, or senior associate
• Strong customer instincts: you lead by example, not by exception
• Clear communicator—comfortable setting expectations with peers and following up on them
• Able to reset priorities quickly when the floor changes; you don't need to be told twice
• Reliable and consistent—the team counts on you to show up ready
• Weekend availability required; this is a high-traffic tourist destination
• Reliable transportation to Sedona — not on a public transit route

Interest in crystals, minerals, or wellness retail is a genuine advantage

WHAT WE OFFER

Competitive hourly pay starting at $21/hour

Paid time off and Referral program

A direct path to Assistant Store manager—we promote from within

Three locations in Sedona's most-visited retail corridors

To apply, please send your resume to [e-mail] We respond to every qualified applicant within 48 hours.