Retail Launch & Product-Flow Coordinator

Stussy, Inc.; Los Angeles (CA); On-site; USD 65,000 - 80,000; Full time

Job summary

Stussy, Inc. is seeking a Retail Operations Coordinator — Product Flow in Los Angeles to keep product moving from warehouse to storefronts and during launches.

You'll own the product-flow calendar, coordinate cross-functional teams, and communicate launch updates clearly across stores. This role requires 2-4 years of operations experience and strong Excel skills, with occasional travel to activations.

Qualifications

• 2-4 years of experience in retail operations, supply chain, logistics, merchandising operations, or a related coordination role.
• Bachelor’s degree or equivalent relevant experience.
• Proven ability to coordinate across multiple teams and manage competing priorities and deadlines, with consistent follow-through to resolution.
• Strong written communication skills, including turning complex updates into clear, concise messages for store teams.
• High attention to detail, with a track record of keeping trackers, calendars, and status reports accurate and current.
• Proficiency in Excel or Google Sheets (filters, lookups, pivot tables) and comfort using operational data to spot exceptions and execution risks.
• Availability for occasional early or late calls with EMEA and APAC teams, and for travel to stores or activations as needed.

Responsibilities

• Own Product Launch Readiness. Starting three weeks before each launch, track product through pick, en route, and in-store against established readiness criteria. Report status weekly through launch day and flag at-risk launches early.
• Own the retail product-flow calendar. Keep one accurate view of product milestones, delivery timing, launch dates, replenishment activity, and store-level execution requirements.
• Lead product-flow communication to stores. Act as the single channel for launch updates, date changes, operational priorities, and exceptions, so stores get one clear, consistent message instead of several.
• Drive cross-functional follow-up on risks and exceptions. Work with Merchandising, Distribution, Logistics, Visual Merchandising, and Stores to spot delays, close gaps, and escape issues before they affect execution.
• Track replenishment performance. Monitor replenishment against plan, identify gaps and exceptions, and work with the relevant teams to prevent out-of-stocks.
• Coordinate store capacity planning. Gather sales trends, inventory levels, upcoming launches, and replenishment needs to support capacity decisions. Flag stores at risk of over- or under-capacity to the Director.
• Manage reverse logistics and final-mile exceptions with Logistics. Handle RTW pickup and routing and carrier issues, and follow up daily or weekly until each exception is resolved.
• Coordinate fixture moves between Chapter stores, pop-ups, and retail activations based on business and launch needs.
• Build and maintain the Product Flow Playbook. Document standards, timelines, ownership, and operating procedures for retail execution, and keep it current as processes change.

Skills

Retail operations

Cross-functional coordination

Written communication

Attention to detail

Time management

Education

Bachelor’s degree or equivalent

Tools

Excel/Google Sheets

ERP systems NetSuite/Full Circle

Job description

Stussy, Inc. is seeking a Retail Operations Coordinator — Product Flow in Los Angeles to keep product moving from warehouse to storefronts and during launches.

You'll own the product-flow calendar, coordinate cross-functional teams, and communicate launch updates clearly across stores. This role requires 2-4 years of operations experience and strong Excel skills, with occasional travel to activations.