Retail Lab Ops Specialist – Vision QA & Process Improvement

EssilorLuxottica; Cincinnati (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Employee discounts

Bonus plan

Job summary

EssilorLuxottica is seeking a Retail Lab Operations Specialist to support manufacturing process initiatives and ensure quality, safety, and technical excellence within retail labs. You will coordinate testing, data analysis, and procedural improvements across the retail lab network while partnering with Procurement, Operations, Training, and field teams.

The role emphasizes troubleshooting, documentation, and providing technical feedback to LC stores, with opportunities to contribute to

Qualifications

• 4 years' experience in optical retail, quality manufacturing, and lab operations.
• Exceptional attention to detail with strong analytical and critical thinking skills.
• Customer-focused mindset with the ability to identify and resolve issues effectively.
• Demonstrated ability to manage multiple projects simultaneously with minimal supervision.
• Effective communication skills (both verbal and written) and proven ability to work collaboratively across diverse teams.
• Adaptability in navigating change within a complex and evolving organization.
• Experience supporting process improvement initiatives, workflow analysis, or operational standardization efforts.
• Demonstrated ability to build effective working relationships across multiple stakeholder groups and business functions.
• Proficiency in Microsoft Office Suite and collaboration tools, including Excel, PowerPoint, and SharePoint.

Responsibilities

• Maintain a thorough understanding of retail manufacturing operations, products, processes, equipment, and testing procedures.
• Manage material supplies and equipment to ensure availability and proper function.
• Support testing and validation of lab equipment, supplies, lenses and frames for in-store manufacturing readiness.
• Perform routine maintenance and upkeep of test and process equipment.
• Prepare and maintain technical reports, logs, and data records as required.
• Analyze operational and quality data to identify trends, support decision making, and recommend improvement opportunities.
• Support best practice standards, workflow analysis, and continuous improvement initiatives for retail lab operations.
• Assist in the development, implementation, and maintenance of standard operating procedures and best practice documentation.
• Support training programs and maintain job aids, operational resources, and materials related to equipment operation, maintenance, and inspection processes.
• Support execution of field testing and validation activities for new equipment, products, and processes.
• Partner with vendors and procurement teams to maintain supply accuracy and resolve equipment issues.
• Support equipment inventory processes in collaboration with ROC and field partners.
• Provide direct support to LC stores by responding to inquiries and offering technical feedback.

Skills

Optical retail

Analytical thinking

Attention to detail

Communication

Project management

Cross-functional collaboration

Process improvement

Adaptability

Microsoft Office

Tools

Excel

PowerPoint

SharePoint

Job description

EssilorLuxottica is seeking a Retail Lab Operations Specialist to support manufacturing process initiatives and ensure quality, safety, and technical excellence within retail labs. You will coordinate testing, data analysis, and procedural improvements across the retail lab network while partnering with Procurement, Operations, Training, and field teams.

The role emphasizes troubleshooting, documentation, and providing technical feedback to LC stores, with opportunities to contribute to