Retail Keyholder: Lead Sales & Clienteling Coach

UNTUCKit; Pittsburgh (Allegheny County); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Wellness Resources

50-75% employee discount

Job summary

UNTUCKit in Pittsburgh seeks a results-driven leader to coach from the sales floor, convert traffic into revenue, and elevate the customer experience while inspiring a team to exceed goals.

You’ll love clienteling, coaching teams to win, and turning every interaction into a brand-building moment. This role emphasizes high-energy leadership, performance culture, and store operations excellence.

Qualifications

• Prior retail leadership or keyholder experience.
• Proven ability to drive sales and influence team performance.
• Strong clienteling skills and a customer-first mindset.
• High energy, strong communication skills, and a passion for results.
• Commitment to living our CORE Values: Be Kind, Own It, Work Together, Communicate, Mentor, and Have Fun.

Responsibilities

• Lead by example in achieving and exceeding individual and store sales goals.
• Proactively engage customers, assess needs, and deliver personalized styling solutions.
• Build and maintain strong client relationships through effective clienteling and follow-up.
• Identify opportunities to cross-sell and upsell to maximize each transaction.
• Leverage product knowledge to confidently communicate value and drive conversions.
• Inspire and motivate associates to deliver high-performance selling behaviors.
• Create a dynamic, energetic, and results-focused sales culture.
• Coach team members in real time to improve selling techniques and client engagement.
• Execute UNTUCKit University training and reinforce daily performance conversations.
• Open and close the store with accountability for results and standards.
• Maintain a visually compelling, sales-focused floor environment.
• Ensure stockroom organization supports selling efficiency.
• Monitor KPIs and contribute insights based on customer feedback and sales trends.

Education

High school degree

Tools

Apple products

G-suite

Omni-channel POS systems

Job description

UNTUCKit in Pittsburgh seeks a results-driven leader to coach from the sales floor, convert traffic into revenue, and elevate the customer experience while inspiring a team to exceed goals.

You’ll love clienteling, coaching teams to win, and turning every interaction into a brand-building moment. This role emphasizes high-energy leadership, performance culture, and store operations excellence.