Retail Keyholder: Lead & Elevate Store Team

Away; Boston (MA); On-site; USD 56,019,000 - 75,790,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Travel discounts

Volunteer opportunities

Job summary

Away is hiring a Keyholder for our Newbury store. You will deliver best-in-class service, creating memorable experiences for customers and driving store performance.

You will lead a small team, support onboarding, and partner with management on events while upholding brand standards. A weekend availability and physical stamina are required, with benefits including health insurance and travel discounts.

Qualifications

• Growing retail, customer service, or hospitality leader with ability to inspire and develop a team.
• Excellent communicator using coaching and feedback to develop teammates.
• Collaborator who unites the team and adds value to the business.

Responsibilities

• Embodies brand standards and delivers best-in-class customer service to every person, every time.
• Creates a personalized, memorable experience for each customer and strengthens community.
• Manages in-store processes and operations to ensure store success.
• Meets individual KPI goals while supporting overall store performance.
• Leads, supports, and guides a team of retail associates.
• Supports onboarding and training for new hires to meet customer experience standards.
• Provides coaching and feedback to team members for development.
• Partners with store management on marketing events and in-store programming.

Skills

Retail leadership

Communication

Collaboration

Reliability

Problem solving

Physical stamina

Mobility (lift 25 lbs)

Job description

Away is hiring a Keyholder for our Newbury store. You will deliver best-in-class service, creating memorable experiences for customers and driving store performance.

You will lead a small team, support onboarding, and partner with management on events while upholding brand standards. A weekend availability and physical stamina are required, with benefits including health insurance and travel discounts.