Travel Retail Keyholder & Team Leader

Away; West Hollywood (CA); On-site; USD 39,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Employee discounts

Job summary

Away in West Hollywood is hiring a Keyholder to join our retail team. You will deliver exceptional customer service, create memorable shopping experiences, and lead a team of associates. The role requires weekend availability and a minimum weekly schedule to support store operations.

You’ll partner with management on marketing events and ensure store KPI goals are met while upholding Away’s standards and blackout period policies. Salary is market-aligned with benefits.

Qualifications

• Growing retail, customer service, or hospitality leader who inspires others and drives results.
• Excellent communicator with coaching and feedback skills.
• Collaborator with a passion for people and teamwork.

Responsibilities

• Deliver best-in-class, exceptional customer service to every person, every time.
• Create personalized experiences to deepen community and connection with travelers.
• Lead and support a team of retail associates and onboarding new hires.

Skills

Customer service leadership

Retail operations

Communication

Team coaching

Job description

Away in West Hollywood is hiring a Keyholder to join our retail team. You will deliver exceptional customer service, create memorable shopping experiences, and lead a team of associates. The role requires weekend availability and a minimum weekly schedule to support store operations.

You’ll partner with management on marketing events and ensure store KPI goals are met while upholding Away’s standards and blackout period policies. Salary is market-aligned with benefits.