Retail Keyholder Lead — Inspire Travel & Service

Away Travel Limited; Boston (MA); Hybrid; USD 30,000 - 33,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off (vacation, holidays)

Employee discounts and product stipen—

Volunteer opportunities

Job summary

Away Travel Limited is seeking a dedicated Keyholder for our Newbury store. You will deliver best-in-class customer service, create memorable shopping experiences, and support store operations while achieving KPIs.

You’ll help lead a team of retail colleagues and assist with onboarding to ensure consistent customer satisfaction. The role requires availability on weekends and two Friday/Sunday shifts per month, with a focus on collaborative, high-energy service in a dynamic travel retailer

Responsibilities

• You’ll embody our brand standards and core values by consistently delivering best-in-class, exceptional customer service to every person, every time
• You’ll create a personalized and memorable experience for each and every customer, expanding on love of travel to further drive community and connection
• You’ll take accountability for the success of in-store processes and operations
• You’ll meet individual KPI expectations and sales goals, while also supporting overall store success
• You’ll lead, support, and guide a team of retail associates
• You’ll assist with onboarding new hires ensuring their training enables them to meet customer experience standards
• You’ll coach and give feedback to team members to support their development, enabling them to better support customers and store operations
• You’ll partner with store management to assist with marketing events and programming at the store

Job description

Away Travel Limited is seeking a dedicated Keyholder for our Newbury store. You will deliver best-in-class customer service, create memorable shopping experiences, and support store operations while achieving KPIs.

You’ll help lead a team of retail colleagues and assist with onboarding to ensure consistent customer satisfaction. The role requires availability on weekends and two Friday/Sunday shifts per month, with a focus on collaborative, high-energy service in a dynamic travel retailer