Retail Keyholder - Lead Customer Experience | Evenings

Kaplan International; Santa Monica (CA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits (

401(k) retirement plan

Parental leave and return program

Flexible Time Off

Employee discounts

Short-term disability and Life/AD&D

EAP

Learning and development

Job summary

Framebridge is seeking a Retail Full Time Keyholder in Santa Monica to lead in-store experiences and uphold our high standards of customer service and brand representation.

You will support training, optimize store operations, and coach team members while delivering an engaging, design‑minded customer journey. This is a full-time on-site role requiring flexibility for evenings and weekends.

Qualifications

• Experience as a key holder in a customer service, retail, or hospitality role.
• Engaging personality with strong influence, interpersonal, communication, and relationship-building skills.
• Interest in design and excitement to work in a creative environment.
• Adaptability and willingness to work flexible hours, including evenings and weekends.
• Degree in art, design, marketing or relevant fields preferred but not required.

Responsibilities

• Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores.
• Support onboarding and training great retail team members.
• Execute and improve operational activities in our retail stores to ensure customer experience and financial goals are met.
• Apply excellent listening, oral, and communication skills to build relationships with our customers and coach retail team members.
• Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same.
• Answer questions and troubleshoot issues using sound judgment.
• Offer suggestions to innovate and improve our retail experience.
• Help Framebridge deliver on our 100% happiness guarantee.

Skills

Customer service

Retail leadership

Interpersonal skills

Communication skills

Problem solving

Time management

Adaptability

Education

Design/Marketing degree preferred

Job description

Framebridge is seeking a Retail Full Time Keyholder in Santa Monica to lead in-store experiences and uphold our high standards of customer service and brand representation.

You will support training, optimize store operations, and coach team members while delivering an engaging, design‑minded customer journey. This is a full-time on-site role requiring flexibility for evenings and weekends.