Retail Keyholder — Customer Experience Leader

Framebridge; Denver (CO); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Paid time off

Paid Holidays

Short-term disability

Employee Assistance Program (EAP)

Frame discount and Free Frame codes

Contests and Incentives

Commuter benefits

And more

Job summary

Framebridge is looking for a Retail Full Time Keyholder in our Denver store. You will lead by example, delivering exceptional customer service and guiding a retail team. You’ll train staff, manage daily operations, and ensure a premium customer experience aligned with Framebridge standards.

Join a growing company that values design, craftsmanship, and a strong brand. The role requires flexibility, including evenings and weekends, and a passion for connecting customers with beautiful framing

Qualifications

• Experience as a key holder in a customer service, retail, or hospitality role.
• Engaging personality with strong influence, interpersonal, communication, and relationship-building skills.
• Interest in design and excitement to work in a creative environment.
• Quick and eager learner of new tools, technology, products, and processes.
• Great time-management, organizational, and problem-solving skills.
• Adaptability and willingness to work flexible hours, including evenings and weekends.
• Degree in art, design, marketing or relevant fields preferred but not required.

Responsibilities

• Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores.
• Support onboarding and training great retail team members.
• Execute and improve operational activities in our retail stores to ensure customer experience and financial goals are met.
• Apply excellent listening, oral, and communication skills to build relationships with our customers and coach retail team members.
• Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same.
• Answer questions and troubleshoot issues using sound judgment.
• Offer suggestions to innovate and improve our retail experience.
• Help Framebridge deliver on our 100% happiness guarantee.
• Work a flexible schedule including evenings and weekends that meet the needs of the business.

Skills

Customer service

Communication

Interpersonal skills

Time management

Problem-solving

Adaptability

Sales knowledge

Education

Degree in art, design, marketing or relevant fields preferred

Job description

Framebridge is looking for a Retail Full Time Keyholder in our Denver store. You will lead by example, delivering exceptional customer service and guiding a retail team. You’ll train staff, manage daily operations, and ensure a premium customer experience aligned with Framebridge standards.

Join a growing company that values design, craftsmanship, and a strong brand. The role requires flexibility, including evenings and weekends, and a passion for connecting customers with beautiful framing