Retail Key Holder & Team Leader – Customer Experience

Rhone; Bellevue (WA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Generous clothing discount

Quarterly clothing allowance

Bonus Incentive Program

401(k) plan with company matching

Job summary

Rhone is seeking a Retail Key Holder in Bellevue, WA to lead on the floor, open and close, and deliver exceptional customer experiences. You will be an ambassador of Rhone's values—Gritty, Responsible, Excellent, Authentic, and Team Centered—and mentor teammates to elevate product knowledge and service.

This role requires strong communication, organizational skills, and comfort with technology; you will gather feedback, maintain store presentation, and support omni-channel operations while

Qualifications

• Excellent customer service and communication skills.
• Strong organizational, time management and multitasking abilities.
• Positive attitude and upbeat personality.
• Comfort with using technology to engage customers and team to meet goals.
• Willingness to learn, accept feedback and take action.
• Ability to learn procedural knowledge from on-the-job training.
• Ability to handle customer interactions courteously and professionally.
• Desire to work in a tight-knit team environment.

Responsibilities

• Act as the leader on the floor, driving store vision and serving as the point of contact for customer service and operations questions.
• Mentor team members by setting an example for great customer experience and product knowledge.
• Deliver in-the-moment feedback and recognition to Retail Sales Associates.
• Foster and support a productive employee culture.
• Gather feedback from customers and team to report to store management.
• Deliver results while keeping the customer first with an omni-channel mindset.
• Build relationships with customers, team members and business partners.
• Be Rhone product knowledge expert educating customers on features and benefits.
• Assess customer needs providing product recommendations.
• Maintain the sales floor, product displays, and signage per Rhone standards.
• Coordinate with store management to ensure shipping/receiving aligns with company standards.
• Keep a neat, organized stockroom per Rhone guidelines.
• Take initiative by helping with any task and sharing ideas.
• Demonstrate inclusive behavior with team and customers.

Skills

Interpersonal communication

Customer service

Organizational skills

Time management

Positive attitude

Technology use

Learns quickly

Customer issue handling

Job description

Rhone is seeking a Retail Key Holder in Bellevue, WA to lead on the floor, open and close, and deliver exceptional customer experiences. You will be an ambassador of Rhone's values—Gritty, Responsible, Excellent, Authentic, and Team Centered—and mentor teammates to elevate product knowledge and service.

This role requires strong communication, organizational skills, and comfort with technology; you will gather feedback, maintain store presentation, and support omni-channel operations while