Retail Key Holder: Lead Customer Experience

Anthropologie; Roseville (MN); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical

Dental

Vision

PTO

Employee discounts

Retirement savings

Job summary

Anthropologie in Roseville, MN is seeking a Key Holder to support the store leadership team in delivering exceptional customer service, sales, and daily operational tasks. You will become an expert in store procedures and help mentor the associate team.

In this role you will collaborate with leaders to drive sales and KPIs, deliver a seamless omni-channel experience, and help maintain visual standards, inventory, and daily opening/closing routines.

Qualifications

• Anthro brand fan.
• Leadership experience.
• Experience being a team player.
• Ability to work flexible hours to meet store needs including nights, weekends and holidays.
• Eagerness to learn and grow within the organization.

Responsibilities

• Collaborates with the leadership team in cultivating an environment of genuine customer connection where all customers feel welcome, heard and valued.
• Takes initiative to drive sales and store metrics by utilizing KPIs to set team and zoning goals.
• Utilizes technology to deliver a seamless, omni-channel shopping experience through execution of all omni services.
• Actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, and management of daily zones.
• Supports daily operating processes such as opening and closing procedures, maintaining store standards, restocking product, and helping with facilities or IT issues.
• Collaborates with key partners to effectively facilitate shipment and omni fulfillment processes; supports visual standards, product stock levels, and markdowns.
• Assists store leadership in maintaining standards and cleanliness by supporting daily tasks; stays current on monthly visual messaging and concept updates within the store.
• Contributes to an inclusive work environment by actively listening to others and seeking different perspectives.

Skills

Leadership experience

Team player

Flexible hours

Eagerness to learn

Anthro brand fan

Job description

Anthropologie in Roseville, MN is seeking a Key Holder to support the store leadership team in delivering exceptional customer service, sales, and daily operational tasks. You will become an expert in store procedures and help mentor the associate team.

In this role you will collaborate with leaders to drive sales and KPIs, deliver a seamless omni-channel experience, and help maintain visual standards, inventory, and daily opening/closing routines.