Retail Key Carrier & Team Lead

The TJX Companies, Inc.; Dalton (GA); On-site; USD 2,066,000 - 2,273,000; Full time

Benefits offered by this job

Associate discount

Credit union

Scholarship program

Job summary

TJ Maxx in Dalton, GA is seeking a Key Carrier to support store leadership. The role alternates between Coordinator and Key Carrier, with open availability including nights and weekends, delivering exceptional customer service and leading by example.

You will coach associates, ensure opening/closing procedures, and help manage store operations while maintaining policy compliance and a positive shopping experience.

Qualifications

• 1 year retail experience
• 6 months leadership experience
• Able to work a flexible schedule including nights and weekends
• Superior communication and organizational skills

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Acts as Manager on Duty adhering to company policy and procedure
• Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed
• Addresses immediate customer service issues and provides appropriate coaching to Associates
• Exercises discretion regarding customer service policies to satisfy customers
• Maintains accurate Associate coverage in service areas for a positive customer experience
• Ensures opening/closing procedures are executed according to company guidelines
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Provides feedback, recognition and coaching to Associates
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Retail experience

Leadership experience

Job description

TJ Maxx in Dalton, GA is seeking a Key Carrier to support store leadership. The role alternates between Coordinator and Key Carrier, with open availability including nights and weekends, delivering exceptional customer service and leading by example.

You will coach associates, ensure opening/closing procedures, and help manage store operations while maintaining policy compliance and a positive shopping experience.