Store Leadership: Key Carrier & Coordinator

The TJX Companies, Inc.; Duluth (GA); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Healthcare benefits

Paid holidays

Job summary

TJ Maxx in Duluth, GA is seeking a Key Carrier to support store operations and act as a leader in the absence of the Manager on Duty. The role requires open availability, including nights and weekends, and a strong commitment to customer service and team development.

You will alternate between Coordinator and Key Carrier duties, ensuring adherence to store policies, supervising Associates, and maintaining excellent customer experiences.

Qualifications

• 1 year retail experience
• 6 months leadership experience
• Superior communication and organizational skills with attention to detail

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Acts as Manager on Duty adhering to company policy and procedure
• Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed
• Addresses immediate customer service issues and provides appropriate coaching to Associates
• Exercises discretion regarding customer service policies to satisfy customers
• Maintains accurate Associate coverage in service areas for a positive customer experience
• Ensures Associates adhere to all operational procedures
• Ensures opening/closing procedures are executed according to company guidelines
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Provides feedback, recognition and coaching to Associates
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Job description

TJ Maxx in Duluth, GA is seeking a Key Carrier to support store operations and act as a leader in the absence of the Manager on Duty. The role requires open availability, including nights and weekends, and a strong commitment to customer service and team development.

You will alternate between Coordinator and Key Carrier duties, ensuring adherence to store policies, supervising Associates, and maintaining excellent customer experiences.