Retail Key Carrier & Merchandising Lead

Winners Merchants International, L.P.; Virginia Beach (VA); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

EAP

Smoking cessation

Bereavement

401k contributions

Child care discounts

Cell phone discounts

Pet insurance

Legal insurance

Credit union

Referral bonuses

401k match

Medical/dental/vision

HSA

Health care FSA

Life insurance

Short/long term disability

Paid parental leave

Paid holidays/vacation/sick

Auto/home insurance discounts

Scholarship program

Adoption assistance

Job summary

HomeGoods in Virginia Beach, VA is seeking a Key Carrier who alternates with the Coordinator role, including nights and weekends. You will lead tasks, coach Associates, and act as Manager on Duty, ensuring adherence to policies and store procedures.

You will help maintain employee coverage, drive positive customer experiences, and support leadership in daily operations while promoting safety and program adherence.

Qualifications

• Open availability including nights and weekends.
• 1 year retail experience.
• 6 months leadership experience.
• Knowledge of store software, systems and procedures.
• Knowledge of merchandise flow in stores.
• Proven problem solving skills.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Acts as Manager on Duty adhering to company policy and procedure
• Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed
• Addresses immediate customer service issues and provides appropriate coaching to Associates
• Exercises discretion regarding customer service policies to satisfy customers
• Maintains accurate Associate coverage in service areas for a positive customer experience
• Ensures Associates adhere to all operational procedures
• Ensures opening/closing procedures are executed according to company guidelines
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Provides feedback, recognition and coaching to Associates
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Team player

Adaptability

Problem solving

Coaching and delegation

Multi-tasking

Communication and organization

Retail experience

Job description

HomeGoods in Virginia Beach, VA is seeking a Key Carrier who alternates with the Coordinator role, including nights and weekends. You will lead tasks, coach Associates, and act as Manager on Duty, ensuring adherence to policies and store procedures.

You will help maintain employee coverage, drive positive customer experiences, and support leadership in daily operations while promoting safety and program adherence.