Retail Key Carrier & Coordinator — Lead & Coach

The TJX Companies, Inc.; Roseville (MI); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Associate discount

401(k) matching

Paid holidays

Job summary

Marshalls in Roseville, MI is hiring for a Key Carrier role with leadership duties and flexibility to work nights and weekends. You will help maintain store operations, coach associates, and ensure high standards of customer service and problem-solving in a fast-paced retail environment.

Join a dynamic TJX family store that emphasizes teamwork, integrity, and adherence to policies while delivering an outstanding shopping experience.

Qualifications

• Flexible schedule including nights and weekends.
• Team player; works well with peers and supervisors.
• Superior communication and organizational skills.
• Proven problem solving skills.
• Able to coach, delegate and follow-up on multiple tasks.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Acts as Manager on Duty adhering to company policy and procedure
• Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed
• Addresses immediate customer service issues and provides appropriate coaching to Associates
• Exercises discretion regarding customer service policies to satisfy customers
• Maintains accurate Associate coverage in service areas for a positive customer experience
• Ensures Associates adhere to all operational procedures
• Ensures opening/closing procedures are executed according to company guidelines
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Provides feedback, recognition and coaching to Associates
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Flexible schedule

Team player

Communication skills

Coaching

Multitasking

Problem solving

Job description

Marshalls in Roseville, MI is hiring for a Key Carrier role with leadership duties and flexibility to work nights and weekends. You will help maintain store operations, coach associates, and ensure high standards of customer service and problem-solving in a fast-paced retail environment.

Join a dynamic TJX family store that emphasizes teamwork, integrity, and adherence to policies while delivering an outstanding shopping experience.