Retail IT Systems Specialist

C&S Wholesale Grocers, LLC; Byron Township (MI); On-site; USD 42,000 - 64,000; Full time

Job summary

SpartanNash is seeking an IT Support Specialist to install, troubleshoot, maintain and repair PC systems and related peripheral equipment for Company and Independent Retail locations. You will work with wireless handheld devices, time clocks, EPS hardware, POS hardware, LAN/WAN networks, printers and modems.

The position requires two years of IT Support experience (retail tech preferred), strong customer service, and the ability to travel up to 25% in a fast-paced retail environment.

Qualifications

• Two (2) years IT Support experience required; experience in Retail Technology preferred.
• Good written and verbal communication skills.
• Good organizational, planning and time management skills with outstanding trouble shooting and problem-solving skills.
• Strong customer service skills required.

Responsibilities

• Install, troubleshoot, maintain and repair personal computer systems and related peripheral equipment in support of the Company retail environment.
• Troubleshoot, identify, analyze, resolve and/or elevate technical and customer problems for POS hardware, software, and telecommunication per established guidelines.
• Maintain accurate documentation for inventories and customer records in accordance with established guidelines.
• Provide an optimal level of customer satisfaction by identifying technical environment issues and recommending solutions to mitigate problems.
• Provide technical support and training to end users to ensure optimal utilization of business system.
• May provide training to other IT associates and order/replace parts as needed.
• Determine and recommend products or services to fit the customer's needs.

Skills

IT Support

Hardware troubleshooting

Customer service

Troubleshooting

Multi-vendor environment

Education

High School Diploma or equivalent

Tools

NT 4.0

Windows 2000

Windows XP

MS Office

Job description

SpartanNash is seeking an IT Support Specialist to install, troubleshoot, maintain and repair PC systems and related peripheral equipment for Company and Independent Retail locations. You will work with wireless handheld devices, time clocks, EPS hardware, POS hardware, LAN/WAN networks, printers and modems.

The position requires two years of IT Support experience (retail tech preferred), strong customer service, and the ability to travel up to 25% in a fast-paced retail environment.