Retail Technology Support Specialist

The-Spinx-Company; Carver Park (SC); On-site; USD 45,000 - 65,000; Full time

Job summary

The Spinx Company seeks an Technology Technician to provide hands-on troubleshooting and support for technology systems across all retail locations, including PoS, networking, and end-user devices. You will participate in weekly rotations and after-hours on-call, growing in technical depth and autonomy while upholding PCI-DSS and NIST standards with professional customer service.

Responsibilities cover documentation, policy enforcement, and knowledge sharing, plus certification attainment such

Qualifications

• High school diploma or equivalent required; a two- or four-year technology degree preferred.

Responsibilities

• Provide hands-on troubleshooting and support for PoS, networking, end-user computing, printers, handhelds, telephones, and related systems.

Skills

Customer service

Communication

Troubleshooting

Teamwork

Learning on the job

Explain technical concepts

Education

High school diploma or equivalent

Two- or four-year technology degree preferred

Network+ certification within 12 months

Other certifications (A+/Security+/MCP) desirable

Tools

PoS systems

Ticketing systems

Networking hardware

Microsoft Office

End-user computing devices

Job description

The Spinx Company seeks an Technology Technician to provide hands-on troubleshooting and support for technology systems across all retail locations, including PoS, networking, and end-user devices. You will participate in weekly rotations and after-hours on-call, growing in technical depth and autonomy while upholding PCI-DSS and NIST standards with professional customer service.

Responsibilities cover documentation, policy enforcement, and knowledge sharing, plus certification attainment such