Retail IT Support Technician: POS & Store Systems

Finish Line; Indianapolis (IN); On-site; USD 42,000 - 63,000; Full time

Job summary

The Finish Line is seeking an IT Help Desk professional to support store systems, POS terminals, and related technology. You will remotely and on-site troubleshoot software, hardware, and network issues, ensuring KPI targets are met and incidents are resolved promptly.

The role requires an Associate’s degree and 2–3 years of help desk experience, with familiarity in retail store tech and POS environments. Work is on-site with a 1PM-10PM shift, Tuesday through Saturday.

Qualifications

• Associate’s degree in a related field required.
• 2–3 years of help desk experience preferred.
• Experience supporting retail store technology and POS is a plus.

Responsibilities

• Provide remote and on-site IT support for store systems and POS.
• Troubleshoot software, hardware, and network issues to meet KPIs.
• Document issues and resolutions in ticketing system; assist store openings/remodels.

Skills

Help desk support

Windows OS

Active Directory

SQL basics

Google G Suite

POS systems

Networking basics

Education

Associate’s Degree (A.S.) in Information Technology or related field

Tools

SQL Database Servers

Google G Suite

Microsoft Active Directory

Windows OS

Job description

The Finish Line is seeking an IT Help Desk professional to support store systems, POS terminals, and related technology. You will remotely and on-site troubleshoot software, hardware, and network issues, ensuring KPI targets are met and incidents are resolved promptly.

The role requires an Associate’s degree and 2–3 years of help desk experience, with familiarity in retail store tech and POS environments. Work is on-site with a 1PM-10PM shift, Tuesday through Saturday.