Store IT Support Technician – POS & Network

The Buckle, Inc.

Kearney (NE)

On-site

USD 42,000 - 56,000

Full time

14 days+

Application generator

An application made for this job — a tailored resume and cover letter that speak straight to the posting.

Get past ATS filters

Job summary

The Buckle, Inc. is seeking a Service Desk Technician I to serve as the primary point of contact for store teammates on Store Systems, including POS, phones, music, video, network, and mobile devices.

This role provides comprehensive technical support to all Buckle stores and coordinates with other departments during and after hours for both non-emergency and emergency situations. Requirements include an Associate’s degree or 1–3 years related experience; IT certifications such as ITIL/HDI/A+

Qualifications

Associate’s degree or in progress; 1–3 years related experience and/or training.
Industry certifications such as ITSM, ITIL, HDI, A+, Apple or MCP desired.

Responsibilities

Troubleshoot, answer questions, solve incidents and provide support related to POS software.
Assist with replacement POS hardware as required.
Collaborate with store teammates, other departments and third party vendors as necessary.
Troubleshoot and support communication issues including initial network troubleshooting, phone lines (POTS/Frame) and in-store wiring, with documentation.
Assist with software/hardware testing used in the stores.
Fulfill mission by performing duties with high Guest service while contributing to a positive team spirit.
Special projects and other duties as assigned.