Retail IT Support Technician - POS & Remote Desk

JD Sports Fashion; Indianapolis (IN); On-site; USD 42,000 - 54,000; Full time

Job summary

The Finish Line, Inc. is seeking a technical support specialist to troubleshoot store technology, including POS systems, for both store and corporate users.

Responsibilities include remote support, ticketing, and coordinating with on-site technicians for hardware deployments and software upgrades. The ideal candidate has an associate degree and 2–3 years of help desk experience, with familiarity in Windows environments, AD, and Google G Suite.

Qualifications

• Associate’s Degree (A.S.) in related fields and 2-3 years of help desk experience.
• Prefer prior experience in the retail industry.

Responsibilities

• Resolve day-to-day IS issues reported to the Tech Desk and meet KPI’s.
• Remote into stores and user computers for advanced investigations and troubleshooting.
• Provide assistance by phone, email, Google Hangout or self-service portal ticketing system.
• Document interactions with users including steps performed to resolve issues in the ticketing system.
• Resolve login issues and perform password resets.
• Navigate through command lines and run batch files on Windows.
• Run and understand SQL statements on POS databases.
• Update the internal knowledge base with issue resolution details.
• Configure and troubleshoot POS peripheral devices and printers.

Skills

Windows troubleshooting

SQL basics

Active Directory

Google G Suite admin

Hardware & networking basics

Customer support

Education

Associate’s Degree (A.S.) in related fields

Tools

Google G Suite

Microsoft Office

Job description

The Finish Line, Inc. is seeking a technical support specialist to troubleshoot store technology, including POS systems, for both store and corporate users.

Responsibilities include remote support, ticketing, and coordinating with on-site technicians for hardware deployments and software upgrades. The ideal candidate has an associate degree and 2–3 years of help desk experience, with familiarity in Windows environments, AD, and Google G Suite.