Retail IT Support Specialist - On-Site Travel, Multi-Site

Gardens Alive Inc; Burlington (VT); On-site; USD 55,000 - 75,000; Full time

Job summary

Gardens Alive Inc. is seeking an IT Support Specialist to deliver hands-on technical support across our multi-site retail garden center network.

You will install, configure, and maintain PCs, printers, and network gear, travel to stores, and help implement IT projects for new openings and acquisitions. The role requires strong Windows and Microsoft 365 skills, experience with Active Directory and network infrastructure, and the ability to work in a fast-paced seasonal retail environment.

Qualifications

• 3+ years of IT or technical support in a multi-site, retail, business, or similar environment.
• Strong working knowledge of Windows-based computers, Microsoft 365, printers, peripherals, and common business applications.
• Experience troubleshooting network connectivity, including switches, wireless access points, VPNs, firewalls, and network cabling.
• Experience supporting point-of-sale systems, retail technology, inventory systems, payment devices, or other customer-facing technology is a plus.
• Willingness and ability to travel between retail locations as needed.

Responsibilities

• Provide timely, hands-on technical support for retail garden centers and home office partners, including computers, printers, mobile devices, peripherals, and other technology equipment.
• Troubleshoot and resolve hardware, software, network connectivity, wireless, printing, and other technical issues, escalating issues to internal or external IT partners when appropriate.
• Install, configure, maintain, and replace computers, printers, networking equipment, wireless access points, cabling, and other IT hardware.
• Support the installation, configuration, and maintenance of network infrastructure, including switches, wireless access points, firewalls, VPN connectivity, and related equipment.
• Provide support for Microsoft-based technology environments, including Microsoft 365, user accounts, Active Directory, DNS, and related systems, as applicable.
• Assist with server, network, backup, security, and infrastructure projects in partnership with the broader IT team and external technology providers.
• Help monitor and maintain technology systems to support reliable connectivity and system availability across retail locations.
• Coordinate hardware repairs, equipment replacement, vendor service calls, and other technology-related maintenance.
• Maintain accurate documentation of IT equipment, network infrastructure, configurations, and site-specific technology needs.
• Provide technology support for seasonal hiring, store openings, events, peak retail periods, and other operational needs where reliable technology is critical.
• Travel to retail garden center locations and other company sites as needed to provide on-site technical support and complete technology projects.
• Support the technology integration of newly acquired or newly opened garden centers, including: Assessing existing technology infrastructure and identifying needs or gaps; Helping coordinate equipment, connectivity, networking, and workstation requirements; Installing and configuring hardware and software; Supporting the transition to current internal systems, standards, and processes; Working with internal teams, vendors, and third-party providers to resolve technology issues during integration; Providing hands-on support during transition and opening periods.
• Identify opportunities to improve the reliability, efficiency, security, and usability of technology across the retail network.
• Assist with maintaining seven-day support coverage for critical systems and operational needs, including participation in an on-call or escalation rotation as required.
• Provide clear, professional, and service-oriented communication to store teams and business partners, translating technical issues into practical solutions.
• Work with Retail Home Office partners to identify areas to streamline processes and enhance efficiencies offering hands-on support and guidance to execute.
• Perform other IT-related duties and projects as assigned.

Skills

Windows support

Microsoft 365

Network troubleshooting

POS systems support

Travel readiness

Education

Industry IT certifications (A+/Network+/Microsoft)

Tools

Active Directory

DNS

VPNs

Printers & peripherals

Job description

Gardens Alive Inc. is seeking an IT Support Specialist to deliver hands-on technical support across our multi-site retail garden center network.

You will install, configure, and maintain PCs, printers, and network gear, travel to stores, and help implement IT projects for new openings and acquisitions. The role requires strong Windows and Microsoft 365 skills, experience with Active Directory and network infrastructure, and the ability to work in a fast-paced seasonal retail environment.