Field IT Support Technician - Travel to Multiple Locations

Hefty Seed Company; New York (NY); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Paid time off and paid holidays

Yearly bonuses

Job summary

Hefty Seed Company is seeking an attentive IT support specialist to keep our 52 dealer locations running. This on-site role at our Baltic, SD office involves hands-on desktop support, server maintenance, and regular travel to other sites.

You’ll troubleshoot Windows, Microsoft 365, and Active Directory, configure networks, and document work in our ticketing system. Clear communication with non-technical staff and willingness to travel are essential.

Qualifications

• Excellent communication across phone, in person, and email.
• Experience fixing real machines.
• Working knowledge of Windows, Microsoft 365, and Active Directory.
• Valid driver’s license and willingness to travel to locations.
• Live within a reasonable commute or relocate to Baltic.

Responsibilities

• Answer the phone when hardware or login issues occur and stay with the user until resolved.
• Set up, image, and deploy Windows PCs; manage users, groups, and permissions in AD and Microsoft 365.
• Configure and troubleshoot network equipment — switches, firewalls, and Wi‑Fi across sites.
• Keep servers patched, backups running and verified.
• Support agronomy software, Point of Sale, and ERP used daily by teams.
• Travel to other locations to install equipment and help on-site.
• Log work in the ticketing system to ensure nothing is dropped.
• Teach users how to perform tasks rather than doing them all the time.

Skills

Windows

Microsoft 365

Active Directory

Networking

Education

High school diploma

Tools

Power BI

CAD

Job description

Hefty Seed Company is seeking an attentive IT support specialist to keep our 52 dealer locations running. This on-site role at our Baltic, SD office involves hands-on desktop support, server maintenance, and regular travel to other sites.

You’ll troubleshoot Windows, Microsoft 365, and Active Directory, configure networks, and document work in our ticketing system. Clear communication with non-technical staff and willingness to travel are essential.