Retail IT Helpdesk Specialist - POS, Mac & Networks

SKIMS; Buffalo (NY); On-site; USD 100,000 - 110,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) with company match

Unlimited PTO

LinkedIn Learning access

Employee discounts

Free weekly catered lunch at HQ

Dog-friendly office on Thursday and Fr

Annual holiday party

Annual summer party

Invitations to pop-ups and company •

Snacks and beverages available

Job summary

SKIMS is seeking an IT Helpdesk Support – Retail to keep our stores running smoothly by delivering fast, thoughtful technical support for POS, devices, and network issues. You’ll be the first contact for store teams, resolving tickets and maintaining critical store tech operations.

You’ll support openings and events, collaborate with operations and facilities, and help with onboarding. Travel around 50% of the time is required; the role emphasizes customer service and proactive problem solving.

Qualifications

• 3-5 years of IT helpdesk or technical support in retail.
• Experience with POS systems, Shopify POS preferred, Mac/iOS devices, and mobile payments.
• Familiarity with remote troubleshooting tools and ticketing systems (Zendesk, Jira).
• Strong customer service orientation with excellent communication skills.
• Ability to stay calm under pressure in high-stakes retail situations.
• Flexible schedule, including evenings and weekends for key events.
• Highly organized, detail-oriented, proactive problem-solver.

Responsibilities

• Provide first-line technical support to all SKIMS retail locations via phone, Slack, ticketing, or email.
• Troubleshoot POS, mobile devices, printers, and network issues promptly.
• Assist with store tech setup for openings, relocations, and events.
• Collaborate with Retail Ops, Facilities, and Store Design to meet tech needs.
• Assist onboarding and offboarding, including account provisioning and hardware setup.
• Escalate unresolved issues and ensure resolution.
• Maintain knowledge base and update common support workflows.
• Track, update, and close tickets in SKIMS' system.
• Monitor systems and perform regular audits for IT and security compliance.

Skills

Retail IT support

POS systems

Shopify POS

Mac/iOS devices

Mobile payments

Zendesk

Jira

Customer service

Communication

Problem solving

Time management

Tools

Shopify POS

Zendesk

Jira

Remote troubleshooting tools

Job description

SKIMS is seeking an IT Helpdesk Support – Retail to keep our stores running smoothly by delivering fast, thoughtful technical support for POS, devices, and network issues. You’ll be the first contact for store teams, resolving tickets and maintaining critical store tech operations.

You’ll support openings and events, collaborate with operations and facilities, and help with onboarding. Travel around 50% of the time is required; the role emphasizes customer service and proactive problem solving.