Retail IT Helpdesk & POS Specialist

Paylocity; Coppell (TX); On-site; USD 48,000 - 64,000; Full time

Job summary

Kelli's is looking for a hands-on Helpdesk Administrator to provide technology support across our corporate office, distribution center, and retail locations. This role is based on-site Monday-Friday, and you will manage the service desk and troubleshoot NCR Counterpoint POS and Windows endpoints.

Join us in maintaining IT assets, onboarding staff, and supporting store openings with Microsoft 365 and networking knowledge.

Qualifications

• 2+ years of hands-on IT support or service desk experience.
• Experience supporting users across multiple locations.
• Experience with Windows 10/11, Microsoft 365, Active Directory and/or Entra ID.
• Knowledge of basic networking, including TCP/IP, DNS, DHCP, wireless, and VPN.
• Experience with ticketing systems and strong documentation skills.
• Retail POS experience required; NCR Counterpoint strongly preferred.
• Experience with payment terminals and familiarity with PCI DSS requirements.
• Strong troubleshooting, communication, organization, and follow-through skills.
• Valid driver's license and ability to travel approximately 10-15%.
• Ability to occasionally work evenings or weekends for store openings or installations.
• Ability to lift and position equipment weighing up to 50 pounds.

Responsibilities

• Serve as the first point of contact for IT support requests and manage the service desk ticket queue.
• Troubleshoot NCR Counterpoint POS systems, registers, payment terminals, printers, scanners, and other peripherals.
• Support Windows endpoints, imaging, deployment, patching, and equipment refreshes.
• Perform day-to-day administration of Microsoft 365, Entra ID, Exchange Online, SharePoint, and Teams.
• Support employee onboarding and offboarding, including accounts, access, and equipment.
• Troubleshoot network, wireless, connectivity, and printing issues.
• Maintain IT asset inventory, equipment, licenses, warranties, and related records.
• Support warehouse technology, including handheld devices, barcode scanners, and label printers.
• Build, configure, and ship technology for new store openings and provide on-site installation support.
• Maintain IT documentation and knowledge base articles and document work in Jira.
• Assist with IT security, PCI DSS, patching, MFA, and compliance-related activities.
• Escalate complex technical issues and follow through to resolution.

Skills

IT support

Multisite support

Windows 10/11

Microsoft 365

Active Directory/Entra ID

Networking basics

Documentation

Communication

Travel readiness

Teamwork

Education

IT certifications or IT degree

Tools

NCR Counterpoint POS

VPN

Jira/Confluence

RMM platforms

Job description

Kelli's is looking for a hands-on Helpdesk Administrator to provide technology support across our corporate office, distribution center, and retail locations. This role is based on-site Monday-Friday, and you will manage the service desk and troubleshoot NCR Counterpoint POS and Windows endpoints.

Join us in maintaining IT assets, onboarding staff, and supporting store openings with Microsoft 365 and networking knowledge.