Helpdesk Administrator

Kelli's; Coppell (TX); On-site; USD 50,000 - 75,000; Full time

Job summary

Kelli’s is seeking a hands-on Helpdesk Administrator to provide technology support across our corporate office, distribution center, and retail locations. This on-site role Tuesday–Friday is based in Coppell, Texas, with occasional evenings for store openings or installations.

You’ll manage the service desk, support NCR Counterpoint POS, and administer Microsoft 365 and Entra ID. You will assist with onboarding, device provisioning, and warehouse tech, while maintaining documentation and staying

Qualifications

• 2+ years of hands-on IT support or service desk experience.
• Experience supporting users across multiple locations.
• Experience with Windows 10/11, Microsoft 365, Active Directory and/or Entra ID.
• Knowledge of basic networking, including TCP/IP, DNS, DHCP, wireless, and VPN.
• Experience with ticketing systems and strong documentation skills.
• Retail POS experience required; NCR Counterpoint strongly preferred.
• Experience with payment terminals and familiarity with PCI DSS requirements.
• Strong troubleshooting, communication, organization, and follow-through skills.
• Valid driver’s license and ability to travel approximately 10-15%.
• Ability to occasionally work evenings or weekends for store openings or installations.
• Ability to lift and position equipment weighing up to 50 pounds.

Responsibilities

• Serve as the first point of contact for IT support requests and manage the service desk ticket queue.
• Troubleshoot NCR Counterpoint POS systems, registers, payment terminals, printers, scanners, and other peripherals.
• Support Windows endpoints, imaging, deployment, patching, and equipment refreshes.
• Perform day-to-day administration of Microsoft 365, Entra ID, Exchange Online, SharePoint, and Teams.
• Support employee onboarding and offboarding, including accounts, access, and equipment.
• Troubleshoot network, wireless, connectivity, and printing issues.
• Maintain IT asset inventory, equipment, licenses, warranties, and related records.
• Support warehouse technology, including handheld devices, barcode scanners, and label printers.
• Build, configure, and ship technology for new store openings and provide on-site installation support.
• Maintain IT documentation and knowledge base articles and document work in Jira.
• Assist with IT security, PCI DSS, patching, MFA, and compliance-related activities.
• Escalate complex technical issues and follow through to resolution.

Skills

IT support

Windows 10/11

Microsoft 365

Active Directory

Entra ID

Networking basics

Ticketing systems

NCR Counterpoint

PCI DSS

POS experience

Communication

On-site support

Tools

Jira/Confluence

Job description

Description

What You’ll Do

Kelli’s is looking for a hands-on Helpdesk Administrator to provide technology support across our corporate office, distribution center, and retail locations. This role is responsible for resolving day-to-day technology issues, supporting POS systems and endpoints, administering Microsoft 365, and helping prepare technology for new store openings. This position is based on-site Monday-Friday.

• Serve as the first point of contact for IT support requests and manage the service desk ticket queue.
• Troubleshoot NCR Counterpoint POS systems, registers, payment terminals, printers, scanners, and other peripherals.
• Support Windows endpoints, imaging, deployment, patching, and equipment refreshes.
• Perform day-to-day administration of Microsoft 365, Entra ID, Exchange Online, SharePoint, and Teams.
• Support employee onboarding and offboarding, including accounts, access, and equipment.
• Troubleshoot network, wireless, connectivity, and printing issues.
• Maintain IT asset inventory, equipment, licenses, warranties, and related records.
• Support warehouse technology, including handheld devices, barcode scanners, and label printers.
• Build, configure, and ship technology for new store openings and provide on-site installation support.
• Maintain IT documentation and knowledge base articles and document work in Jira.
• Assist with IT security, PCI DSS, patching, MFA, and compliance-related activities.
• Escalate complex technical issues and follow through to resolution.

Requirements

What We’re Looking For

• 2+ years of hands‑on IT support or service desk experience.
• Experience supporting users across multiple locations.
• Experience with Windows 10/11, Microsoft 365, Active Directory and/or Entra ID.
• Knowledge of basic networking, including TCP/IP, DNS, DHCP, wireless, and VPN.
• Experience with ticketing systems and strong documentation skills.
• Retail POS experience required; NCR Counterpoint strongly preferred.
• Experience with payment terminals and familiarity with PCI DSS requirements.
• Strong troubleshooting, communication, organization, and follow-through skills.
• Valid driver’s license and ability to travel approximately 10-15%.
• Ability to occasionally work evenings or weekends for store openings or installations.
• Ability to lift and position equipment weighing up to 50 pounds.

Preferred

Preferred: Jira/Confluence, RMM platforms, warehouse technology, new-store openings, healthcare/hospital environments, IT certifications, or an IT-related degree.

Why Join Kelli’s?

This is a hands-on opportunity to work across retail technology, POS systems, Microsoft 365, endpoints, warehouse technology, and new store deployments while supporting a growing organization.

Kelli’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.