Manager of Information Technology (IT Manager)

Kelli’s Gifts; Coppell, Northern (TX, KY); Hybrid; USD 110,000 - 140,000; Full time

Job summary

Kelli’s Gifts seeks a hands-on Manager of Information Technology to support our growing organization and retail operations. This in-house role covers technology, infrastructure, POS systems, and IT operations across the corporate office, distribution centre, and store locations.

You will lead, configure, and troubleshoot systems, support new store openings, and act as a senior technical resource. Expect in-house work Monday–Friday with travel to stores as needed.

Qualifications

• 5+ years of progressive hands-on IT experience in a lead or senior role.
• Experience supporting a multi-site environment, ideally retail or healthcare.
• Hands-on experience with Windows Server and virtualization.
• Active Directory and/or Entra ID knowledge.
• Microsoft 365 administration.
• TCP/IP, VLANs, routing, wireless, firewalls, and VPNs.
• Retail POS systems experience; NCR Counterpoint preferred.
• Experience with PCI DSS requirements.

Responsibilities

• Lead technology setup for new store openings, including POS systems, networks, and equipment.
• Configure and administer NCR Counterpoint across locations.
• Troubleshoot POS, payments, network, connectivity, and system issues.
• Manage payment terminals and related hardware lifecycle and inventory.
• Administer Microsoft 365, Entra ID, Exchange Online, SharePoint, Teams, and endpoint policies.
• Manage Windows Server, Hyper-V, AD/Entra ID, networking, firewalls, VPNs, and site connectivity.
• Oversee endpoints imaging, deployment, patching, antivirus, and refreshes.
• Support warehouse technology, handheld devices, and barcode scanning equipment.
• Maintain backup, recovery, and DR processes and conduct restore testing.
• Implement assigned IT security controls, vulnerability management, MFA, access reviews, and audit requirements.
• Support PCI DSS requirements for retail and payment environments.
• Partner with HR on onboarding, access provisioning, and deprovisioning.
• Serve as second-level escalation for the Service Desk.
• Work with store ops, vendors, and partners to resolve issues.
• Maintain IT documentation, runbooks, and licenses.
• Travel to retail locations for installations and go-lives.

Skills

Hands-on IT leadership

Windows Server & virtualization

Active Directory / Entra ID

Microsoft 365 administration

NCR Counterpoint experience

PCI DSS knowledge

Network troubleshooting

Vendor management

Education

Bachelor's degree in IT/CS or related field

Tools

NCR Counterpoint

Jira

Confluence

Entra ID

Job description

Description

Kelli’s is looking for a hands‑on Manager of Information Technology to support our growing organization and retail operations. This position is responsible for the technology, infrastructure, point‑of‑sale systems, and IT operations that keep our corporate office, distribution centre, and retail locations running effectively.

This is a working management role for someone who enjoys being hands‑on and solving problems—not simply delegating them. You will configure systems, support new store openings, troubleshoot networks and POS issues, administer Microsoft 365 and servers, and serve as a senior technical resource for the organization. Position is based in‑house M‑F.

What You’ll Do

• Lead the technology setup and implementation for new retail store openings, including POS systems, registers, networks, wireless, and related equipment.
• Configure and administer NCR Counterpoint point‑of‑sale systems across multiple locations.
• Troubleshoot POS, payment, network, connectivity, and system issues and identify root causes.
• Manage payment terminals and related hardware, including deployment, replacement, inventory, and decommissioning.
• Administer Microsoft 365, Entra ID, Exchange Online, SharePoint, Teams, and endpoint policies.
• Manage Windows Server, Hyper‑V, Active Directory/Entra ID, networking, firewalls, VPNs, wireless systems, and site connectivity.
• Manage company endpoints, including imaging, deployment, patching, monitoring, antivirus, and equipment refreshes.
• Support warehouse technology, including handheld devices and barcode scanning equipment.
• Maintain backup, recovery, and disaster‑recovery processes and conduct periodic restore testing.
• Implement assigned IT security and compliance controls, including vulnerability management, patching, MFA, access reviews, and audit requirements.
• Support PCI DSS requirements related to our retail and payment environments.
• Partner with Human Resources on employee onboarding, system access, and timely deprovisioning.
• Serve as the second‑level technical escalation for the Service Desk.
• Work closely with store operations, Cloverkey leadership, development, vendors, and hospital partners to resolve technology issues.
• Manage day‑to‑day technology vendor relationships, service tickets, equipment, licences, warranties, and subscriptions.
• Maintain accurate IT documentation, procedures, and runbooks.
• Travel to retail locations for installations, new store openings, go‑lives, and post‑opening support.

Requirements

What We’re Looking For

• 5+ years of progressive hands‑on IT experience, including experience in a lead, supervisory, or senior technical role.
• Experience supporting a multi‑site environment, preferably retail, restaurant, healthcare, or another distributed operation.
• Hands‑on experience with: Windows Server and virtualization
• Active Directory and/or Entra ID
• Microsoft 365 administration
• TCP/IP, VLANs, routing, switching, wireless, firewalls, and VPNs
• Enterprise endpoint management
• Experience administering a retail point‑of‑sale system and configuring a new location
• NCR Counterpoint experience is strongly preferred.
• Experience with payment terminals and an understanding of PCI DSS requirements.

Preferred Qualifications

• Direct NCR Counterpoint administration experience.
• Experience opening new retail locations.
• Experience working in a hospital or healthcare facility environment.
• Experience with CIS Controls, NIST, PCI DSS, or other formal security frameworks.
• Experience with Jira and Confluence.
• Experience with remote monitoring and management platforms.
• Experience supporting warehouse handheld devices, barcode scanning, or warehouse management technology.
• CompTIA, Microsoft, Cisco, ITIL, or other relevant certifications.
• Bachelor’s degree in Information Technology, Computer Science, or a related field. Equivalent experience will be considered.

Knowledge/Skills/Abilities:

• Strong troubleshooting and problem‑solving skills.
• Excellent follow‑through and written communication skills.
• Ability to manage multiple priorities and meet firm deadlines.
• Ability to work effectively with both technical and non‑technical teams.
• Valid driver’s license and ability to travel approximately 25–30%.
• Ability to work occasional evenings and weekends for installations and store openings.
• Ability to lift and position equipment weighing up to 50 pounds.
• Ability to work in office, warehouse, retail, and hospital environments.

Why Join Kelli’s?

Kelli’s is a growing organization with a strong retail presence and an expanding portfolio of locations. This role provides an opportunity to have a direct impact on our technology infrastructure and the successful launch and operation of new stores. If you’re a hands‑on IT professional who likes solving problems, taking ownership, and seeing your work directly impact the business, we’d like to hear from you.

Kelli’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.