Hands-On IT Manager — Multi-Site Retail & POS

Kelli's; Coppell (TX); On-site; USD 110,000 - 140,000; Full time

Job summary

Kelli’s is seeking a hands-on Manager of Information Technology to support our growing retail operations across corporate office, distribution centre, and stores. You will manage technology, POS systems, networks, and IT operations in-house, with travel to sites for openings and go-lives.

The role requires 5+ years in hands-on IT, strong NCR Counterpoint experience, and the ability to lead a team while solving problems onsite. This is a working management position in Coppell, TX.

Qualifications

• 5+ years of progressive hands-on IT experience in a lead, supervisory, or senior technical role.
• Experience supporting a multi-site environment, preferably retail or distributed operations.
• Hands-on experience with Windows Server and virtualization.
• Proficiency with Active Directory and Entra ID.
• Microsoft 365 administration experience.
• Experience configuring and managing a retail POS system.
• Knowledge of TCP/IP, VLANs, routing, switching, wireless, firewalls, and VPNs.
• Enterprise endpoint management experience.
• Experience with NCR Counterpoint is strongly preferred.
• Knowledge of PCI DSS requirements in retail environments.

Responsibilities

• Lead technology setup and implementation for new retail store openings, including POS, networks, and related equipment.
• Configure and administer NCR Counterpoint POS systems across locations.
• Troubleshoot POS, payment, network, connectivity, and system issues; identify root causes.
• Manage payment terminals, hardware deployment, inventory, and decommissioning.
• Administer Microsoft 365, Entra ID, Exchange Online, SharePoint, Teams, and endpoint policies.
• Manage Windows Server, Hyper-V, Active Directory/Entra ID, networking, firewalls, VPNs, and site connectivity.
• Oversee company endpoints: imaging, deployment, patching, and antivirus.
• Support warehouse technology and handheld devices; ensure barcode scanning works smoothly.
• Maintain backup, recovery, and disaster-recovery processes with regular tests.
• Implement IT security controls including vulnerability management, patching, MFA, and access reviews.
• Ensure PCI DSS compliance for retail environments.
• Partner with HR on onboarding, access, and deprovisioning.
• Serve as second-level escalation for Service Desk.
• Coordinate with store ops, vendors, and partners to resolve tech issues.
• Manage vendor relationships, tickets, licenses, warranties, and subscriptions.
• Maintain IT documentation and runbooks.
• Travel to stores for installations, go-lives, and post-opening support.

Skills

Windows Server

Virtualization

Active Directory

Entra ID

Microsoft 365

POS systems

Networking

Vendor management

Education

Bachelor’s degree in IT

Tools

NCR Counterpoint

Jira

Confluence

Hyper-V

SharePoint

VPNs

Job description

Kelli’s is seeking a hands-on Manager of Information Technology to support our growing retail operations across corporate office, distribution centre, and stores. You will manage technology, POS systems, networks, and IT operations in-house, with travel to sites for openings and go-lives.

The role requires 5+ years in hands-on IT, strong NCR Counterpoint experience, and the ability to lead a team while solving problems onsite. This is a working management position in Coppell, TX.