Field IT Service Technician III — On‑Site Deploy & Support

Randalls; Keene (NH); On-site; USD 60,000 - 78,000; Full time

Job summary

Albertsons Companies is seeking a Service and Delivery Technician III to travel among stores, installing, configuring, testing, and deploying hardware and software. You will train end-users and collaborate with IT professionals on network upgrades, data migrations, and new hardware rollouts.

The role requires strong customer service, problem-solving, and communication skills, with up to 25% travel and potential overnight shifts. A valid driving record and reliable vehicle are needed.

Qualifications

• Excellent telephone and customer service abilities for remote locations.
• Strong problem-solving and troubleshooting skills.
• Ability to learn new IT hardware, software and installation processes.

Responsibilities

• Support standard hardware platforms and systems installed throughout Shaw's.
• Repair all approved standard technology hardware including PC/Server hardware, Network hardware, RF hardware, and printers.
• Provide complete recoverability of systems and applications.
• Troubleshoot resolution.
• Installation of new hardware and software.
• Provide customers with IT support; meet goals for service level agreements.
• Provide network and remote connectivity (hardware/software) support.
• Maintain equipment inventory controls and policies.
• Work with Support Center (STSC) on assignment of problems, support issues and concerns with computer systems.
• Interface with all Corporate IT groups for on-site support and technology resolutions.
• Adhere to repair standards and service levels established.
• Driving required for this Zone Service Area.
• Role includes up to 25% travel

Skills

Customer service

Problem solving

Technical knowledge

Communication

Driving

Education

High school diploma

BA/BS preferred

Technical training 3+ years

Tools

Windows OS

MS Office

Networking basics

Job description

Albertsons Companies is seeking a Service and Delivery Technician III to travel among stores, installing, configuring, testing, and deploying hardware and software. You will train end-users and collaborate with IT professionals on network upgrades, data migrations, and new hardware rollouts.

The role requires strong customer service, problem-solving, and communication skills, with up to 25% travel and potential overnight shifts. A valid driving record and reliable vehicle are needed.