Service & Delivery Technician III

Safeway; Tucson (AZ); On-site; USD 42,000 - 66,000; Full time

Job summary

Albertsons Companies, operators including Safeway, is seeking a Service & Delivery Technician III to support our Southern Arizona stores. You will repair devices like self-checkout, scales, POS printers, iPads, and deploy new hardware in the field.

You will visit stores for on-site IT issues and also support remotely when possible, working with Corporate IT teams to resolve problems and meet SLAs.

Qualifications

• High school graduate, AA/AS/BA/BS degree preferred or 3+ years of technical training/hardware certifications preferred.
• 5+ years’ technical systems and 2+ years of technical support experience preferred.
• 2+ years retail business experience preferred.
• 2+ years’ experience with retail store systems, technology systems and hardware preferred.
• 2+ years’ experience with installation and configuration of desktop and peripheral technology preferred.
• Excellent telephone, customer service and problem-solving skills with the ability to gather important information to resolve high pressure issues/situations (for remote locations).
• Excellent communication and interpersonal skills with the ability to effectively present technical information and tailor responses for customer understanding.

Responsibilities

• Support standard hardware platforms and systems installed throughout Safeway/Albertsons retail stores and district offices.
• Repair all approved standard technology hardware, including PC/server hardware, network hardware, multi-function printers, scales, iPads, eCommerce picking devices, self-checkout and point of sale equipment.
• Provide network and remote connectivity (hardware/software) support.
• Installation of new hardware and software.
• Provide customers with IT support; meet goals for service level agreements.
• Interface with all Corporate IT groups for on-site support and technology resolutions.
• Adhere to repair standards and service levels established.

Skills

Telephone communication

Customer service

Problem-solving

Communication skills

Interpersonal skills

IT hardware knowledge

Windows OS familiarity

iOS and Android knowledge

Education

High school graduate or higher (AA/AS/BA/BS preferred)

Technical/training hardware certifications preferred

Tools

Windows OS

MS Office

IT hardware tools

Job description

About The Company

Albertsons Companies is at the forefront of the revolution in retail. With a fixation on raising the bar with innovation and building belonging through our culture, our team is rallying our company around a unique purpose: to create joy around each table and inspire a healthier tomorrow for every community. Albertsons Companies is one of the largest food and drug retailers in the United States, with over 2,200 stores in 34 states and the District of Columbia. Our well‑known banners include Albertsons, Safeway, Vons, Jewel‑Osco, Shaw's, Acme, Tom Thumb, Randalls, United Supermarkets, Pavilions, Star Market, Haggen, Carrs, Kings Food Markets, and Balducci's Food Lovers Market. We support our stores with 22 distribution centers and 19 manufacturing plants.

Bring your flavor

Building the future of food and well‑being starts with you. Join our team and bring your best self to the table.

What You Will Be Doing

As a Service & Delivery Technician III, you will be supporting our retail stores in and around the Southern Arizona area. The zone covers the metro Tucson area as well as other locations down to the Mexico border, including Green Valley, Sierra Vista, and Nogales. Our Service & Delivery Technician III technicians repair devices such as Self-Checkout’s, counter scales, check stand scales, point-of sale printers, Lexmark printers, iPads, eCommerce picking devices and desktops/laptops. Our Service & Delivery Technician’s also assist with deploying new & replacement hardware into the field.

As a Service & Delivery Technician III, you will visit our retail stores to address any open IT issues that need on‑site assistance, as well as support these facilities remotely where possible.

Main Responsibilities

• Support standard hardware platforms and systems installed throughout Safeway/Albertsons retail stores and district offices.
• Repair all approved standard technology hardware, including PC/server hardware, network hardware, multi-function printers, scales, iPads, eCommerce picking devices, self‑checkout & point of sale equipment.
• Provide network and remote connectivity (hardware/software) support.
• Installation of new hardware and software.
• Provide customers with IT support; meet goals for service level agreements.
• Interface with all Corporate IT groups for on‑site support and technology resolutions.
• Adhere to repair standards and service levels established.

What We Are Searching For

We believe the successful candidate has these qualifications and experience:

• High school graduate, AA/AS/BA/BS degree preferred or 3+ year's technical/training/hardware certifications preferred.
• Information Technology project implementation exposure with 5+ years’ technical systems and 2+ years of technical support experience preferred.
• 2+ years retail business experience preferred.
• 2+ years’ experience with retail store systems, technology systems and hardware preferred.
• 2+ years’ experience with installation and configuration of desktop and peripheral technology preferred.
• Excellent telephone, customer service and problem‑solving skills with the ability to gather important information to resolve high pressure issues/situations (for remote locations).
• Excellent communication and Interpersonal skills with the ability to effectively present technical information and tailor responses for customer understanding.
• Working knowledge of IT hardware, installation models, Windows, MS Office, and related applications.
• iOS and Android knowledge.
• Self‑checkout experience is preferred.
• Demonstrated ability to follow written/verbal instructions, define problems, collect data, establish facts, and draw valid conclusions.
• Demonstrated ability to work independently and be a strong collaborative partner in a matrixed organization.
• Demonstrated ability to learn beyond formal training with a strong aptitude for delivering quality products under minimal supervision.
• Understanding of how hardware/software systems inter‑relate.
• Must have a good, safe driving record. Must have a vehicle.
• Solid mechanical skills.
• Strong sense of urgency, business ethics, dependability and follow through.

Physical Environment

• Work may be performed in a temperature‑controlled environment.
• Must sit, stand, or walk for extended periods of time.
• May spend long periods of time at a desk or computer terminal.
• Will use keyboards, telephone, and other office equipment during normal workday.
• Stooping, bending, twisting, and reaching may be required in completion of job duties.
• Workdays are fast paced; some evening and weekend work may be required.
• Flexibility to work a variety of shifts, day, evening and overnight in 24/7 on call support capacity may be required.
• Must be able to lift up‑to 50 pounds of equipment, some twisting and turning with equipment installs.

What is it like at Albertsons?

Our 290,000 associates have a passion for great service and building lasting relationships with our customers. Through a companywide focus on innovation, we are continually enhancing our digital and product offerings, making it easy for customers to get what they need, wherever they are.

Albertsons is an Equal Opportunity Employer

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider qualified applicants for employment with arrest and conviction records.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4).

A copy of the full job description can be made available to you.