Guest Experience Leader – Service & Engagement

Roundel; Wheaton (IL); On-site; USD 32,718 - 55,655; Full time

Benefits offered by this job

Benefits eligibility

ADA accommodations

Job summary

Target is seeking a Service and Engagement Team Leader at our Wheaton store to lead a team of guest-facing associates, ensuring a friendly, efficient guest experience. You will plan daily workloads, coach staff, and align with brand standards to drive loyalty and store performance.

The role requires 18+ years old, strong communication, and the ability to manage several tasks in a fast-paced retail environment. Evening/weekend shifts and ADA accommodations may be available.

Qualifications

• High school diploma or equivalent.
• Must be at least 18 years of age.
• Previous retail experience helpful, but not required.
• Lead and hold others accountable.
• Effective communication skills.
• Work independently and as part of a team.
• Manage workload and priorities.
• Welcoming and helpful attitude toward all guests and team members.
• Ability to adapt to varying temperatures and conditions in store.

Responsibilities

• Lead a team of hourly team members and coach, develop and evaluate performance.
• Deliver on Target’s guest experience commitments to create an easy, inspiring and friendly experience.
• Monitor area metrics and adjust than to meet store goals and guest needs.
• Plan daily/weekly workload to support service and sales priorities.
• Support loyalty programs and educate guests on offerings.
• Ensure safety, security, and compliance across store operations.

Skills

Guest service

Team leadership

Communication

Retail experience

Workload management

Education

High school diploma or equivalent

Tools

Handheld scanners

Job description

Target is seeking a Service and Engagement Team Leader at our Wheaton store to lead a team of guest-facing associates, ensuring a friendly, efficient guest experience. You will plan daily workloads, coach staff, and align with brand standards to drive loyalty and store performance.

The role requires 18+ years old, strong communication, and the ability to manage several tasks in a fast-paced retail environment. Evening/weekend shifts and ADA accommodations may be available.