Retail Guest Experience Specialist

lululemon; Boston (MA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health benefits and dental

Paid time off

Savings and retirement plan matching

Generous employee discount

Fitness & yoga classes

Parthood top-up

Development courses

Mentorship programs

Job summary

lululemon in Boston seeks an Educator to deliver world-class guest experiences and share product education with our community.

You will engage with guests, perform on-floor service, and support store operations while upholding our inclusive culture and growth mindset. Flexible scheduling including evenings and weekends is expected.

Join a team that values integrity, collaboration, and enthusiasm as we help guests move, grow and be well in a premium retail environment.

Qualifications

• Must be legally authorized to work in the country in which the store is located
• Must be 18 years of age or older
• Must have proof of the Right to Work and evidence relating to associated local legislative requirements (EMEA only)
• Must have the ability to travel to assigned store with own transportation methods

Responsibilities

• Interact with guests to ensure a great guest experience in a manner that values guests’ time
• Assess guests’ needs to provide customized, effective purchase and return solutions and support
• Provide technical product education by articulating the value and benefit of the product
• Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs (e.g., buy online/pickup in store, phone sales, and ship from store options) according to company standards
• Move dynamically on the floor to continuously engage with guests and attend to guest or store needs
• Receive guest feedback and partner with store leadership to take appropriate action and “make it right” for guests
• Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests
• Establish supportive and productive relationships with all team members
• Collaborate with team members to ensure optimal guest experience and support store operations
• Perform product presentation tasks (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to company standards
• Use in-store technology to support store operations and provide positive guest experiences
• Perform cleaning tasks as needed throughout the shift to maintain the luxury environment of the store
• Understand and adhere to people safety policies and procedures to maintain a safe work environment
• Perform work in accordance with applicable policies, procedures, and laws or regulations
• Education: High school diploma, GED, or equivalent

Skills

Inclusion & Diversity

Integrity/Honesty

Guest Experience

Personal Responsibility

Self-Awareness

Collaboration and Teamwork

Enthusiasm

Education

High school diploma, GED, or equivalent

Job description

lululemon in Boston seeks an Educator to deliver world-class guest experiences and share product education with our community.

You will engage with guests, perform on-floor service, and support store operations while upholding our inclusive culture and growth mindset. Flexible scheduling including evenings and weekends is expected.

Join a team that values integrity, collaboration, and enthusiasm as we help guests move, grow and be well in a premium retail environment.