Cafe Retail Sales Associate - Rock Shop

Hard Rock Casino Tejon; Mettler (CA); On-site; USD 28,000 - 42,000; Full time

Job summary

Hard Rock Casino Tejon is seeking a Retail Sales Associate to guide guests through the shopping experience and curate memorabilia. You will act as a tour guide, communicator, entertainer, and curator of merchandise.

The role emphasizes exceptional product knowledge, cash handling, and friendly guest interactions. Responsibilities include greeting guests, processing sales, directing guests, maintaining store cleanliness, and upholding visual standards.

Qualifications

• This knowledge and these abilities are typically acquired through two months of on-the-job training or related experience.

Responsibilities

• Greets guests, answers the phone, and answers questions accurately and politely.
• Makes proficient sales transactions using a point-of-sale system; handles cash and other forms of payment; maintains proper cash drawer balances.
• Directs guests to different areas of the property.
• Demonstrates product knowledge by informing guests of product features and benefits.
• Uses suggestive selling techniques to increase sales.
• Maintains a clean and organized store; manages stock levels with retail pulls and inventories.
• Displays products per visual display standards.
• Performs opening, closing, and side duties such as cleaning and sweeping.
• Ensures guest satisfaction by creating memorable experiences.
• Attends meetings and completes follow-up as assigned.
• Performs work regularly and predictably.
• Responsible for cleaning and sanitizing work and public spaces.

Skills

Leadership

Interpersonal skills

Communication

Confidentiality

Computer literacy

Flexible shifts

Team player

Multitasking

Problem solving

Tools

POS systems

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: https://www.gotoworkhappy.com/benefits

Job Description

The Retail Sales Associate is responsible for being the ultimate guide through the guests’ shopping experience. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience. As a Retail Sales Associate (RSA), you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician.

Essential Job Functions

• Greets guests, answers the phone, and answers questions accurately and politely.
• Makes proficient sales transactions using a point-of-sale system; handles cash and other forms of payment; maintains proper cash drawer balances.
• Directs guests to different areas of the property.
• Demonstrates impeccable product knowledge by determining guests’ needs through actively engaging in conversations with them and informing guests of product features and benefits.
• Uses proven suggestive selling techniques (ie. Related items, higher-quality items, transitional phrases).
• Maintains a clean and organized store; maintains proper product stock levels through retail pulls and inventories.
• Displaying Retail product through Hard Rock’s visual display standards.
• Performs opening, closing, and side duties including but not limited to; cleaning glass, polishing brass, sweeping and vacuuming, folding products, etc.
• Assures the complete satisfaction of each and every guest by creating memorable experiences.
• Attend and participate in meetings, completing follow-up as assigned.
• Perform work regularly and predictably.
• Responsible for cleaning and sanitizing work and public spaces.
• Other duties as assigned.

Qualifications

• This knowledge and these abilities are typically acquired through two months of on-the-job training or related experience.

Skills

• Strong leadership and interpersonal skills
• Excellent interpersonal, oral and written communication skills.
• Meticulous, organized and accurate
• Extreme confidentiality.
• Familiarity with a variety of computer systems and applications.
• Be flexible to work varying shifts and time schedules as needed.
• Communicate effectively with all levels of employees and guests.
• Manage multiple details and tasks concurrently in a changing environment.
• Able to work effectively in a team environment.
• Analyze and think about how possible solutions impact on the entire operation.
• PHYSICAL DEMANDS
• Ability to stand and sit for extended periods of time.
• Ability to walk distances.
• Ability to lift 30 to 40 lbs.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public.