Guest-Centric Cashier & Service Specialist

Seminole Gaming; Cincinnati (AR); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Benefits package

Job summary

Hard Rock is seeking a friendly Cashier to handle restaurant transactions accurately and provide courteous service to guests. You will process sales, payments, make change, answer phones, and promote property outlets.

This role requires knowledge of menu items, allergens, and wine list, a clean work area, teamwork, and the ability to resolve guest questions and complaints in line with Hard Rock standards.

Qualifications

• Previous work experience in service for at least 1 year.

Responsibilities

• Be thoroughly familiar with all menu items, including ingredients and food allergens, and wine list in order to assist guests and answer questions accurately.
• Ensure restaurant is clean and in order at all times, including tables, chairs, floors, walls, ceilings, lighting, temperature, music, memorabilia, and décor.
• Ensure cashier stand is fully stocked with pens/pencils, note pads, credit card vouchers, menus, daily function sheet, and cash handling and other forms.
• Process guest transactions, including sales, payment processing, and making change, according to POS and cash handling procedures.
• Answer restaurant phone. Take phone orders, as needed.
• Maintain positive and professional communication with all staff.
• Provide recognition to others, including co-workers, supervisors, managers, and directors.
• Ensure a healthy and safe work environment for co-workers and guests.
• Be knowledgeable of property facilities, services, hours of operation, in-house events, conferences, and amenities to proactively assist guests.
• Promote property outlets to guests.
• Assist guests in finding locations within the property by escorting, when possible, or giving clear directions.
• Resolve guest complaints using property procedures.
• Create a positive environment in which all employees have the ability to maximize their potential.
• Listen to comments, criticisms, and feedback from guests, employees, and managers to gain an understanding of strength and opportunity to improve personal/property performance.
• Work as a team, helping all employees to complete the required activities that ensure we deliver Amplified Service.
• Always smile and offer a warm greeting to all.
• Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture and spirit that make Hard Rock unique.
• Take initiative to offer assistance throughout the property.
• Operate ethically to protect the Hard Rock brand.
• Perform additional duties as requested by department managers and supervisors.
• Communicate with supervisors and managers to ensure that assigned duties are completed to standard.
• Maintain confidentiality of guest, employee, and company information.

Skills

Customer service

Job description

Hard Rock is seeking a friendly Cashier to handle restaurant transactions accurately and provide courteous service to guests. You will process sales, payments, make change, answer phones, and promote property outlets.

This role requires knowledge of menu items, allergens, and wine list, a clean work area, teamwork, and the ability to resolve guest questions and complaints in line with Hard Rock standards.