Retail Growth Leader: Customer Experience & Team Coach

West Point Optical - Schaumburg; Belvidere (IL); On-site; USD 42,000 - 65,000; Full time

Job summary

West Point Optical - Schaumburg is seeking an Assistant Store Manager to help the Store General Manager drive profitable sales growth through outstanding customer service and a positive retail environment.

You will train and develop associates, recruit and retain staff, manage payroll costs, and ensure stores are well merchandised and compliant with standards while building strong relationships with Doctors.

Qualifications

• Bachelor's degree or comparable experience in retail operations.
• Proven leadership and coaching skills.
• Strong customer service and communication abilities.

Responsibilities

• Drive profitable store sales by fostering a customer-focused culture.
• Train, develop, and retain associates; manage payroll costs.
• Ensure store merchandising and standards align with company policies.

Skills

Retail management

Customer service

Team leadership

Communication

Payroll management

Education

Bachelor's degree or comparable experience in retail operations

Tools

POS system

Job description

West Point Optical - Schaumburg is seeking an Assistant Store Manager to help the Store General Manager drive profitable sales growth through outstanding customer service and a positive retail environment.

You will train and develop associates, recruit and retain staff, manage payroll costs, and ensure stores are well merchandised and compliant with standards while building strong relationships with Doctors.