Retail Golf Club Tech

DICK'S Sporting Goods, Inc.; Pittsburgh (Allegheny County); On-site; USD 21,000 - 25,000; Full time

Job summary

DICK'S Sporting Goods in Pittsburgh is seeking a store teammate to support golf services and customer experiences. You will assist customers, perform golf club repairs, fit clubs, and promote warranty and rewards programs. The role emphasizes teamwork, reliability, and strong store operations.

This position requires physical stamina to stand, lift, and handle merchandise, with adherence to safety standards and company policies. Join a team that values service, quality, and community engagement.

Qualifications

• Ability to stand, bend, stoop, reach, push, pull and lift up to 35 lbs occasionally.
• Ability to stand or walk for extended periods (up to 4 hours).
• Repetitive motions for short periods (up to 2 hours).

Responsibilities

• Perform golf club repairs including re-gripping, re-shafting, loft and lie adjustments.
• Perform club fitting and performance modifications using fitting equipment.
• Provide product and service recommendations based on customer needs.
• Manage workflow for all customer services and establish turnaround times.
• Promote company programs (Warranty Sales, Scorecard, Private Label Credit Card).
• Manage golf service inventory and track shop usage.
• Complete and organize all customers' work orders and maintain clean, safe work areas.
• Uphold standards for merchandise presentation and ensure inventory levels are accurate.
• Support the team across the store as needed.
• Adhere to safety and loss prevention policies and protect company information.

Skills

Stand duration

Lifting ability

Stamina

Team focus

Job description

At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

OVERVIEW:

OVERVIEW:

Our store teammates are passionate about creating an exceptional shopping experience for our

customers through their eagerness to help, high brand and execution standards, ability to prioritize

and efficient execution of operational processes.

• Performs golf club repairs, including but not limited to, re-gripping, re-shafting, loft and lie adjustments.

• Performs club fitting and club performance modifications through use of club fitting equipment.

• Provides product and service recommendations according to customer's needs.

• Manages workflow for all customer services including establishing turn-around times to meet customer's needs.

• Consistently promotes Company programs including Warranty Sales, Scorecard, Private Label Credit Card, etc.

• Manages golf service supply inventory by accurately tracking shop usage.

• Completes, organizes, and stores all customers' work orders.

• Provides a high level of customer service within the golf area.

• Upholds Company standards for merchandise presentation by ensuring that product is on the sales floor to proper inventory levels and is maintained to daily standards.

• Maintains and participates in all recovery and cleanliness standards.

• Adheres to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.

• Takes an all-hands-on-deck approach to support the team across the store.

• Performs other tasks as assigned by management.

TEAMMATE TRAITS:

• Ensures Accountability

• Customer-Focus

• Collaborative

• Instills Trust

• Decision-Quality/Decision-Making Abilities

• Action-Oriented

QUALIFICATIONS:

• Ability to stand, bend, stoop, reach, push, pull and lift up 15 to 35 lbs. items occasionally (up to 5 times per hour).

• Ability to work extended periods of time (up to 4 hours) standing or walking.

• Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).