Retail Golf Club Tech

Dick's Sporting Goods; Lexington (KY); On-site; USD 30,000 - 45,000; Full time

Job summary

Dick's Sporting Goods in Lexington, Kentucky is seeking a passionate teammate to provide exceptional service in golf club repairs. Responsibilities include managing customer service workflows, performing club fittings, and promoting company programs.

Qualifications

• Ability to stand, bend, stoop, reach, push, pull and lift up 15 to 35 lbs. items occasionally.
• Ability to work extended periods (up to 4 hours) standing or walking.
• Ability to perform repetitive motions for up to 2 hours continuously.

Responsibilities

• Performs golf club repairs, including re-gripping, re-shafting, loft and lie adjustments.
• Performs club fitting and modifications through fitting equipment.
• Provides product and service recommendations according to customers’ needs.
• Manages workflow for all customer services.
• Promotes Company programs including Warranty Sales and Scorecard.
• Manages golf service supply inventory.
• Completes and organizes all customers’ work orders.
• Provides high-level customer service within the golf area.
• Maintains merchandise presentation standards.
• Participates in all recovery and cleanliness standards.
• Adheres to safety policies and maintains confidentiality.
• Supports the team across the store.
• Performs other tasks as assigned by management.

Job description

Overview

Our store teammates are passionate about creating an exceptional shopping experience for our customers through their eagerness to help, high brand and execution standards, ability to prioritize and efficient execution of operational processes.

Responsibilities

• Performs golf club repairs, including but not limited to, re-gripping, re-shafting, loft and lie adjustments.
• Performs club fitting and club performance modifications through use of club fitting equipment.
• Provides product and service recommendations according to customers’ needs.
• Manages workflow for all customer services including establishing turn‑around times to meet customers’ needs.
• Consistently promotes Company programs including Warranty Sales, Scorecard, Private Label Credit Card, etc.
• Manages golf service supply inventory by accurately tracking shop usage.
• Completes, organizes, and stores all customers’ work orders.
• Provides a high level of customer service within the golf area.
• Upholds Company standards for merchandise presentation by ensuring that product is on the sales floor to proper inventory levels and is maintained to daily standards.
• Maintains and participates in all recovery and cleanliness standards.
• Adheres to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.
• Takes an all-hands-on-deck approach to support the team across the store.
• Performs other tasks as assigned by management.

TeamMate Traits

• Ensures Accountability
• Customer-Focus
• Collaborative
• Instills Trust
• Decision-Quality/Decision-Making Abilities
• Action-Oriented

Qualifications

• Ability to stand, bend, stoop, reach, push, pull and lift up 15 to 35 lbs. items occasionally (up to 5 times per hour).
• Ability to work extended periods of time (up to 4 hours) standing or walking.
• Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).