Retail Golf Club Tech

Golf Galaxy; Tulsa (OK); On-site; USD 17,000 - 25,000; Part time

Job summary

Golf Galaxy in Tulsa is looking for a teammate to perform golf club repairs, including re-gripping, loft and lie adjustments, and to assist with club fitting using specialized equipment.

You will provide product and service recommendations, manage workflow and turn-around times, promote warranty programs, and keep the service area stocked, clean, and organized.

A strong focus on customer service, teamwork, and safety will help you thrive in a busy store environment.

Qualifications

• Ability to stand, bend, and lift up to 35 lbs occasionally.
• Willingness to work extended periods standing or walking.
• Basic math for transactions and inventory counts.

Responsibilities

• Perform golf club repairs and regripping.
• Fit clubs using fitting equipment and provide recommendations.
• Manage workflow and turnaround times for customer services.
• Promote warranty programs and store services.
• Maintain cleanliness and proper inventory of service area.

Skills

Customer service

Teamwork

Attention to detail

Tools

Club fitting equipment

Job description

If golf is your passion, you’ll love growing the game at Golf Galaxy. We are home to the Trusted Advisors whom every golfer relies on to better their best. What separates us from any other retail golf experience is our teammates and innovative technology focused on finding the best fit for golfers of all ages and abilities.

We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. On our team, everyone plays a critical role providing genuine, helpful, and friendly service to equip golfers of all levels to better their game.

OVERVIEW

• Performs golf club repairs, including but not limited to, re-gripping, re-shafting, loft and lie adjustments.
• Performs club fitting and club performance modifications through use of club fitting equipment.
• Provides product and service recommendations according to customer’s needs.
• Manages workflow for all customer services including establishing turn-around times to meet customer’s needs.
• Consistently promotes Company programs including Warranty Sales, Scorecard, Private Label Credit Card, etc.
• Manages golf service supply inventory by accurately tracking shop usage.
• Completes, organizes, and stores all customers’ work orders.
• Provides a high level of customer service within the golf area.
• Upholds Company standards for merchandise presentation by ensuring that product is on the sales floor to proper inventory levels and is maintained to daily standards.
• Maintains and participates in all recovery and cleanliness standards.
• Adheres to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.
• Takes an all-hands-on-deck approach to support the team across the store.
• Performs other tasks as assigned by management.

Teammate Traits

• Ensures Accountability
• Customer-Focus
• Collaborative
• Instills Trust
• Decision-Quality/Decision-Making Abilities
• Action-Oriented

Qualifications

• Ability to stand, bend, stoop, reach, push, pull and lift up 15 to 35 lbs. items occasionally (up to 5 times per hour).
• Ability to work extended periods of time (up to 4 hours) standing or walking.
• Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).