Retail General Manager: Store Operations Leader

Ohio Valley Goodwill Industries Rehabilitation Center, Inc.; Cincinnati (OH); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

403(b) with company match

Job summary

Ohio Valley Goodwill Industries Rehabilitation Center, Inc. seeks a Retail General Manager to oversee daily retail store operations, production, and the flow of donations to maximize revenue.

The GM will supervise staff, manage budgets, ensure safety and policy compliance, and coordinate with multiple departments to deliver exceptional customer service. This role requires strong leadership and communication skills and a flexible schedule.

Qualifications

• High school diploma or equivalent; some college preferred.

Responsibilities

• Oversee the overall operation of the retail store, including opening and closing procedures.
• Oversee production levels and merchandise quality on the sales floor to optimize revenue.
• Manage inventory levels of all merchandise lines.
• Monitor and ensure a smooth flow of donations adhering to standards, safety, and state laws.
• Maintain staffing levels while attaining budgeted payroll; hire, train and manage staff.
• Oversee volunteers and/or temporary labor as needed.
• Submit timely reports including surveys, production and sales reports.
• Review and analyze profit and loss statements and adjust store operations accordingly.
• Ensure daily banking requirements are met and manage staff schedules.
• Maintain effective communication with divisions and other stores; provide excellent customer service.

Skills

Customer service

Leadership

Scheduling

Communication skills

Budgeting/P&L

Inventory management

Staff supervision

Problem solving

Education

High school diploma or equivalent

Some college preferred

Tools

Computer skills

Job description

Ohio Valley Goodwill Industries Rehabilitation Center, Inc. seeks a Retail General Manager to oversee daily retail store operations, production, and the flow of donations to maximize revenue.

The GM will supervise staff, manage budgets, ensure safety and policy compliance, and coordinate with multiple departments to deliver exceptional customer service. This role requires strong leadership and communication skills and a flexible schedule.