Retail General Manager: People-First Leadership

Williams-Sonoma, Inc.; Thousand Oaks (CA); On-site; USD 80,000 - 86,000; Full time

Benefits offered by this job

Discount on Williams-Sonoma brands

401(k) plan and investment options

Paid vacations and holidays

Health, dental and vision insurance

Wellness program

Job summary

Williams-Sonoma, Inc. is seeking a General Manager to lead store operations, hire and develop associates, and drive sales performance. You will manage payroll, inventory, and visual merchandising while delivering superior customer experiences and brand standards.

You will collaborate with district management to implement best practices, achieve budgeted goals, and foster a People First culture across the team.

Qualifications

• Proven ability to manage staff to exceed sales goals, while meeting payroll goals.
• Proven to identify top talent, create teams, and train/develop/retain great people.
• Proven ability to think through complex issues, and allocate time to execute multiple tasks and changing priorities.
• Proven ability to motivate and influence others through personal actions and examples.
• Effective communication, organization and leadership skills.
• 4+ years management experience in specialty retail and/or multi-unit retail business environment.

Responsibilities

• Ensure store meets or exceeds sales and contest goals and meet payroll goals based on current trends.
• Prioritize, plan, and adjust schedules and daily agendas to meet business goals; hold team accountable to achieving goals.
• Train and motivate all associates through on-going programs in sales, customer service, and product knowledge.
• Assess performance and provide on-going feedback.
• Complete and deliver performance appraisals and development plans.
• Ensure team provides an exceptional customer experience in the store to achieve world-class service standards.
• Maintain presence through effective floor management and ensure staff coverage in all areas of the store as needed.
• Create and maintain an environment where all associates are treated fairly and with dignity and respect, in accordance with our “People First” philosophy.
• Work with District Managers and peers to develop best practices in store management.

Skills

Staff management

Talent development

Leadership

Strategic planning

Customer service

Job description

Williams-Sonoma, Inc. is seeking a General Manager to lead store operations, hire and develop associates, and drive sales performance. You will manage payroll, inventory, and visual merchandising while delivering superior customer experiences and brand standards.

You will collaborate with district management to implement best practices, achieve budgeted goals, and foster a People First culture across the team.