Retail General Manager - Lead Teams & Growth

Williams-Sonoma, Inc.; Wilmington (NC); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Discount on all Williams-Sonoma brands

401(k) plan

Paid vacations and holidays

Health benefits, dental and vision

Job summary

Williams-Sonoma, Inc. in San Francisco is seeking a General Manager to lead store operations, hire and develop associates, and drive budgeted sales, payroll, and controllable expenses while maintaining visual standards.

You will ensure exceptional customer service, manage floor presence, and collaborate with district peers to implement best practices. This leadership role requires proven experience in specialty retail and multi-unit oversight, fostering a People First culture.

Qualifications

• Proven ability to manage staff to exceed sales goals while meeting payroll goals.
• Identify top talent, build teams and train/retain great people.
• Ability to prioritize, plan, and adjust schedules to meet business goals.
• Strong communication, organization and leadership skills.

Responsibilities

• Ensure store meets or exceeds sales goals and payroll targets based on current trends
• Plan and adjust schedules to meet business goals and hold team accountable
• Train and motivate associates through programs in sales, customer service and product knowledge
• Provide ongoing performance feedback and develop team members
• Deliver performance appraisals and development plans
• Ensure exceptional customer experience and world-class service standards
• Maintain staff coverage and effective floor management
• Foster a fair, respectful environment aligned with People First philosophy
• Collaborate with District Managers to share best practices

Skills

People management

Talent development

Sales leadership

Communication

Decision making

Job description

Williams-Sonoma, Inc. in San Francisco is seeking a General Manager to lead store operations, hire and develop associates, and drive budgeted sales, payroll, and controllable expenses while maintaining visual standards.

You will ensure exceptional customer service, manage floor presence, and collaborate with district peers to implement best practices. This leadership role requires proven experience in specialty retail and multi-unit oversight, fostering a People First culture.