Retail General Manager: Lead Growth & Customer Experience

Champion Home Builders, Inc.; Espanola (NM); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

Life, AD&D Insurance

401k Retirement Plan with CompanyMatch

Paid Time Off

Employee Assistance Program

Job summary

Champion Home Builders, Inc. seeks a General Manager to lead and oversee our retail Sales Center at Homes Direct of Espanola, NM. You will direct operations, manage staff, and drive growth while delivering exceptional customer experiences.

The role requires strong leadership, analytical thinking, and a proven track record in retail sales. Travel up to 10% may be required; a bachelor's degree and relevant experience are preferred.

Qualifications

• Strong analytical and decision-making skills.
• Strong business acumen with strength in dealing with numbers.
• Strong leadership skills.
• Must have strong verbal and written communication skills.
• Must have the ability to respond promptly to customer needs.
• Must have passion and optimism, and the ability to inspire respect and trust among employees.
• Must have a strong work ethic.
• Must live the Champion Operating Principles.
• Successful manufactured home sales experience is preferred.

Responsibilities

• Directs and controls the administration of a Sales Center and plans growth.
• Directly responsible for profits/losses of the Sales Center.
• Plans, develops and implements goals in conformance with procedures.
• Directly supervises Sales Center employees including hiring and training.
• Conducts regular training programs for all employees.
• Supports the team to continually prioritize leads.
• Helps move transactions through the pipeline.
• Ensures processes are followed throughout the sales process.
• Creates and maintains good relationships with lenders, installers, and contractors.
• Maintains a pristine Sales Center appearance and customer experience.
• Engages with customers and the team.

Skills

Analytical skills

Leadership

Business acumen

Communication

Customer focus

Work ethic

Team motivation

Adaptability

Education

Bachelor's degree

5 years retail customer sales / large ticket sales experience

Equivalent combination of education and experience

Job description

Champion Home Builders, Inc. seeks a General Manager to lead and oversee our retail Sales Center at Homes Direct of Espanola, NM. You will direct operations, manage staff, and drive growth while delivering exceptional customer experiences.

The role requires strong leadership, analytical thinking, and a proven track record in retail sales. Travel up to 10% may be required; a bachelor's degree and relevant experience are preferred.