General Manager - Retail - Espanola, NM

Champion Home Builders, Inc.; Espanola (NM); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

Life, AD&D Insurance

401k Retirement Plan with CompanyMatch

Paid Time Off

Employee Assistance Program

Job summary

Champion Home Builder, Inc. is seeking a General Manager to oversee the Homes Direct of Espanola, NM retail operation. You will direct the Sales Center, supervise staff, and drive profits while ensuring exceptional customer experiences.

You will manage hiring and training, develop growth strategies, and maintain strong relationships with lenders, installers, and contractors. This role emphasizes leadership, operational excellence, and a customer‑centric approach.

Qualifications

• Strong analytical and decision-making skills.
• Strong business acumen with strength in numbers.
• Strong leadership skills.
• Excellent verbal and written communication skills.
• Ability to respond promptly to customer needs.
• Passion and optimism, and ability to inspire respect and trust among employees.
• Strong work ethic.
• Live the Champion Operating Principles.
• Manufactured home sales experience is preferred.

Responsibilities

• Plans and develops growth of the operation and evaluates markets.
• Hire, train, and develop Sales Center staff for long-term productivity.
• Conduct regular training programs for all employees.
• Support team to prioritize leads and move transactions through the pipeline.
• Ensure processes are followed throughout the sales process.
• Create and maintain relationships with lenders, installers, and contractors.
• Maintain a pristine Sales Center appearance and customer friendliness.
• Embrace the value of delivering great customer experience.
• Engage with customers and the team.
• Other duties may be assigned.

Skills

Analytical skills

Business acumen

Leadership

Communication skills

Customer responsiveness

Passion and optimism

Work ethic

Champion operating principles

Sales experience (manufactured homes)

Education

Bachelor's degree

Retail sales / large ticket experience

Manufactured home industry experience (preferred)

Job description

Champion Home Builder, Inc is seeking to hire a General Manager to join and oversee our retail team at the Homes Direct of Espanola, NM location.

WHO IS CHAMPION HOME BUILDER, INC?

For decades, Champion has served as a leader in the manufactured housing industry and one of the largest mobile and modular home builders in North America. Champion offers many factory-built solutions, from single-family and multi-family homes to commercial and government buildings. Our manufactured homes, modular homes, mobile homes, park models, and commercial modular buildings can be found throughout the United States and western Canada.

We take pride in our craftsmanship and build strong relationships with our customers, suppliers, and our employees. We know that we would not be successful without our team. In return for hard work and dedication, our goal is to provide a safe, productive, and enjoyable workplace for every employee.

Position Summary

Directs and controls the administration of a Sales Center. Plans, develops and implements goals in conformance with operational procedures and authorities given by the corporate office. Directly responsible for profits/losses of the Sales Center by performing the following duties or through subordinate supervisors.

Essential Duties and Responsibilities

• Plans and develops growth of the operation. Looks for opportunities to expand. Does market evaluation of competitors.
• Responsible for all hiring, training, and development of Sales Center employees to ensure that they will remain long term productive employees.
• Conducts regular training programs for all employees.
• Supports your team to continually prioritize leads.
• Helps move transactions through the pipeline.
• Ensures that processes are followed throughout the sales process.
• Creates and maintains good working relationships with lenders, installers, and contractors.
• Maintains a pristine appearance of Sales Center to be customer friendly.
• Embraces the value of great customer experience.
• Engages with your customers and your team.
• Other duties may be assigned.

Supervisory Responsibilities

Directly supervises Sales Center employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Benefits

• Medical/Dental/Vision Insurance
• Life, AD&D Insurance
• 401k Retirement Plan with Company Match
• Paid Time Off
• Employee Assistance Program

Qualifications

• Strong analytical and decision-making skills.
• Strong business acumen with strength in dealing with numbers.
• Strong leadership skills.
• Must have strong verbal and written communication skills.
• Must have the ability to respond promptly to customer needs.
• Must have passion and optimism, and the ability to inspire respect and trust among employees.
• Must have a strong work ethic.
• Must live the Champion Operating Principles.
• Successful manufactured home sales experience is preferred.

Education and/or Experience

• Bachelor's degree (B.A.) from a four-year college or university; or
• 5 years retail customer sales / large ticket sales experience and/or
• Equivalent combination of education and experience.
• Prefabricated/Manufactured home industry experience strongly preferred but not required.

Other Qualifications

Must be able to travel up to 10% of the time annually.

EEO Statement

Champion Home Builders is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other legally protected characteristics. Champion Home Builders participates in the E-Verify Program.

Background check and Drug Screen are required