Retail General Manager — Lead a Winning Team

Victra-Verizon Authorized Retailer; Taylor (AZ); On-site; USD 29,000 - 50,000; Full time

Benefits offered by this job

Paid Training

Health/Dental/Vision Insurance

Maternity Leave

401K Match

Tuition Reimbursement

Verizon Service Discount

Disaster Relief

Referral Bonus

Career Growth

Job summary

Victra-Verizon Authorized Retailer in Taylor, AZ is seeking a hands-on General Manager to drive guest experience and store performance. You will coach and develop the Assistant GM and lead a team to exceed sales targets while maintaining operational excellence.

In this role you will manage budgeting, forecasting, reporting, and staffing, while acting as a brand advocate. The position requires leadership in a fast-paced, commissions-based sales environment with a focus on guest satisfaction.

Qualifications

• 1-3 years of experience in a retail sales environment.
• 2 years in a leadership/supervisory role.
• Management experience in a commissions-based sales environment.
• Balanced multiple opposing priorities in a multifaceted environment.
• Set goals, evaluated performance, and developed a high performing team.
• High school diploma or GED.
• Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods.
• Legally authorized to work in the United States.
• At least 18 years of age.

Responsibilities

• Talent Management — Selecting, hiring, and developing the best talent — the core of this role
• Own the hiring process for your store: interview, select, and bring in the best talent — a General Manager's most important decision is who joins the team, not just how you develop them once they're there
• Build, develop, and mentor your sales team
• Work through your team to teach, coach, and reinforce our sales process with Every Guest, Every Time
• Provide ongoing sales training and support to help your team exceed sales, retention, quality, and service objectives
• Results Driven — Owning your store's numbers, not just reporting them
• Take personal ownership of your store's overall sales performance — your results are the clearest signal of your leadership
• Ensure store employees meet and/or exceed defined monthly success measurements and complete assigned training on time and in full
• Own store success and take ownership for store employees' work-related needs, staffing and scheduling, labor controls, marketing, and loss prevention
• Keep score daily — review your store's key sales and operational metrics every day, not just at month-end, and adjust before small gaps become missed targets
• Customer Focus — Delivering complete solutions, not just resolving issues
• Set the bar for the standard Victra Greet in your store — introduce yourself, get the guest's name, and ask what brings them in — and hold your team accountable to it every guest, every time
• Own all guest escalations and provide a timely resolution
• Stay up to date with new sales promotions and ensure guests receive a complete solution for their current and future needs
• Relationship Building — Earning talent and trust beyond your four walls
• Attract and retain top-caliber employees
• Build relationships with peer General Managers and district leadership to share what's working across stores
• Change Management — Championing new tools and traffic strategies
• Champion new sales tools and initiatives as they roll out, rather than just administering them
• Think of innovative ways to drive traffic into your store and capitalize on your existing customer base
• Strategic Thinking — Running the store like a business, not just a shift
• Engage in sales strategy development to ensure products and services are effectively showcased throughout the store
• Engage in business operations including budgeting, forecasting, analyzing, and providing sales reports
• Inspirational Leadership — Leading as a brand advocate
• Act as a brand advocate for Victra
• Clearly communicate company objectives and priorities to your team, with timely follow-up

Skills

Leadership

Coaching

Sales goals

Customer service

Education

High school diploma or GED

Job description

Victra-Verizon Authorized Retailer in Taylor, AZ is seeking a hands-on General Manager to drive guest experience and store performance. You will coach and develop the Assistant GM and lead a team to exceed sales targets while maintaining operational excellence.

In this role you will manage budgeting, forecasting, reporting, and staffing, while acting as a brand advocate. The position requires leadership in a fast-paced, commissions-based sales environment with a focus on guest satisfaction.