Retail General Manager: Lead Growth & Guest Experience

Victra; Jacksonville (FL); On-site; USD 36,000 - 50,000; Full time

Benefits offered by this job

Paid Training

Health Insurance

Dental Insurance

Vision Insurance

Maternity Leave

401K Match

Tuition Reimbursement

Verizon Discount

Disaster Relief

Referral Bonuses

Job summary

Victra, the largest Verizon authorized retailer in the United States, is seeking a General Manager to coach the store team, drive high-performance results, and run the store like a business with budgeting and forecasting. You will mentor your Assistant GM and lead on guest experience, ensuring Every Guest, Every Time.

In this role you oversee talent management, customer focus, strategic thinking, and change management, delivering complete solutions and building lasting relationships with peers

Qualifications

• 1-3 years of experience in a retail sales environment, 2 years in a leadership/supervisory role
• Management experience in a commissions-based sales environment
• Proven track record of achieving challenging team and individual sales goals
• Balanced multiple opposing priorities in a multifaceted environment
• Set goals, evaluated performance, and developed a high performing team
• Basic interview skills and enhanced staffing knowledge
• Legally authorized to work in the United States

Responsibilities

• Own the hiring process for your store: interview, select, and bring in the best talent — a General Manager's most important decision is who joins the team, not just how you develop them once they're there
• Build, develop, and mentor your sales team
• Work through your team to teach, coach, and reinforce our sales process with Every Guest, Every Time
• Provide ongoing sales training and support to help your team exceed sales, retention, quality, and service objectives
• Take personal ownership of your store's overall sales performance — your results are the clearest signal of your leadership
• Ensure store employees meet and/or exceed defined monthly success measurements and complete assigned training on time and in full
• Own store success and take ownership for store employees' work-related needs, staffing and scheduling, labor controls, marketing, and loss prevention
• Keep score daily — review your store's key sales and operational metrics every day, not just at month-end, and adjust before small gaps become missed targets
• Set the bar for the standard Victra Greet in your store — introduce yourself, get the guest's name, and ask what brings them in — and hold your team accountable to it every guest, every time
• Own all guest escalations and provide a timely resolution
• Stay up to date with new sales promotions and ensure guests receive a complete solution for their current and future needs
• Attract and retain top-caliber employees
• Build relationships with peer General Managers and district leadership to share what's working across stores
• Champion new sales tools and initiatives as they roll out, rather than just administering them
• Think of innovative ways to drive traffic into your store and capitalize on your existing customer base
• Engage in sales strategy development to ensure products and services are effectively showcased throughout the store
• Engage in business operations including budgeting, forecasting, analyzing, and providing sales reports
• Act as a brand advocate for Victra
• Clearly communicate company objectives and priorities to your team, with timely follow-up

Skills

Retail leadership

Sales coaching

Team development

Performance management

Customer service

Education

High school diploma or GED

Job description

Victra, the largest Verizon authorized retailer in the United States, is seeking a General Manager to coach the store team, drive high-performance results, and run the store like a business with budgeting and forecasting. You will mentor your Assistant GM and lead on guest experience, ensuring Every Guest, Every Time.

In this role you oversee talent management, customer focus, strategic thinking, and change management, delivering complete solutions and building lasting relationships with peers