Retail General Manager: Lead a High-Energy Brand

Vuori; Lahaina (HI); On-site; USD 76,000 - 96,000; Full time

Benefits offered by this job

Health Insurance

Savings and Retirement Plan

Employee Assistance Program

Paid Time Off

Wellness & Fitness benefits

Job summary

Vuori is seeking a Retail General Manager in Lahaina to lead the sales team by example, connect with customers, and communicate Vuori’s brand values through product knowledge and a positive outlook. You will foster a memorable shopping experience and own the sales floor.

You’ll drive team performance, manage shipments, oversee inventory and visual merchandising, and mentor staff while maintaining high standards of customer care and safety.

Qualifications

• Must be a leader in punctuality and attendance, adhering to scheduled shifts.
• Ability to develop relationships with customers and colleagues.
• Customer service expert, creates experiences and develops relationships with customers, embraces the social aspect of sales and the ability to positively and proactively handle customer concerns.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Ability to quickly learn new procedures and processes.
• Strong organizational skills and follow through skills.
• Excellent communication and interpersonal skills.
• High level of ownership, accountability and initiative.

Responsibilities

• Create an unforgettable customer experience.
• Works with the sales team to ensure each customer receives the best experience possible.
• Takes ownership of the sales floor and sales team to ensure customer experience is the first priority.
• Prepare the fitting rooms, find sizes, and provide honest knowledgeable feedback to customers regarding merchandise style and fit.
• Forge lasting relationships with customers by contacting them to follow up on purchases, new product and replenishment and invite them to upcoming events.
• Be knowledgeable on what’s new and what’s selling well and shares with both the customer and team.
• Motivates sales team and achieve sales goals in a team-based commission environment.
• Communicates inventory needs to support the business goal.
• Leads the processing of all shipments of product, as well as inventory management.
• Leads the team in daily maintenance of store including restocking product, maintaining visual merchandising, re-ticketing and cleaning.
• Under the guidance of the Regional Manager, encourages employees to give 100%, adhere to punctuality and role responsibilities at all times.

Skills

Leadership

Punctuality

Relationship building

Customer service

Multitasking

Communication

Organizational skills

Team leadership

Job description

Vuori is seeking a Retail General Manager in Lahaina to lead the sales team by example, connect with customers, and communicate Vuori’s brand values through product knowledge and a positive outlook. You will foster a memorable shopping experience and own the sales floor.

You’ll drive team performance, manage shipments, oversee inventory and visual merchandising, and mentor staff while maintaining high standards of customer care and safety.