Retail General Manager: Lead Brand Experience & Growth

SmartRecruiters, Inc.; West Hollywood (CA); On-site; USD 85,000 - 116,000; Full time

Benefits offered by this job

Health Insurance

Savings and Retirement Plan

Employee Assistance Program

Paid Time Off

Wellness & Fitness benefits

Job summary

Vuori is seeking a Retail General Manager to lead the store team and embody Vuori’s brand values while delivering exceptional customer experiences through deep product knowledge and a sunny, optimistic outlook.

You will drive sales, manage inventory, coordinate shipments, and mentor staff to maintain high standards in service and presentation. Flexibility, leadership, and a passion for active-wear are essential.

Qualifications

• Available morning and/or evening, 8 hour shifts, 5 days/week, available at least 1 weekend day.
• Must be a leader in punctuality and attendance, adhering to scheduled shifts.
• Ability to develop relationships with customers and colleagues.
• A customer service expert, creates experiences and develops relationships with customers, embraces the social aspect of sales and the ability to positively and proactively handle customer concerns.

Responsibilities

• Create an unforgettable customer experience.
• Takes ownership of the sales floor and sales team to ensure customer experience is the first priority.
• Prepare the fitting rooms, find sizes, and provide honest knowledgeable feedback to customers regarding merchandise style and fit.
• Forge lasting relationships with customers by contacting them to follow up on purchases, new product and replenishment and invite them to upcoming events.
• Be knowledgeable on what’s new and what’s selling well and shares with both the customer and team.
• Motivates sales team and achieve sales goals in a team-based commission environment.
• Lead the team in inventory management and completing store projects while focusing on customer experience.
• Oversee shipments and daily store maintenance, restocking, merchandising, and cleanliness.

Skills

Leadership

Customer Service

Relationships

Communication

Time Management

Teamwork

Job description

Vuori is seeking a Retail General Manager to lead the store team and embody Vuori’s brand values while delivering exceptional customer experiences through deep product knowledge and a sunny, optimistic outlook.

You will drive sales, manage inventory, coordinate shipments, and mentor staff to maintain high standards in service and presentation. Flexibility, leadership, and a passion for active-wear are essential.